Fortinet 661 FortiWeb 5.0 Patch 6 Administration Guide
Once connected, power cycle the appliance and observe the FortiWeb’s output to your terminal
emulator. You will be looking for some specific diagnostic indicators.
1. Are there console messages but text is garbled on the screen? If yes, verify your terminal
emulator’s settings are correct for your hardware. Typically, however, these are baud rate
9600, data bits 8, parity none, stop bits 1.
2. Does the hardware successfully complete the hardware power on self test (POST) and BIOS
memory tests?
If not, you may need to replace the hardware. For assistance, contact Fortinet Customer
Service:
https://support.fortinet.com
3. Does the boot loader start? You should see a message such as:
FortiBootLoader
FortiWeb-1000C (17:52-09.08.2011)
Ver:00010018
Serial number:FV-1KC3R11700094
Total RAM: 3072MB
Boot up, boot device capacity: 1880MB.
Press any key to display configuration menu...
If the boot loader does not start, you may need to restore it. For assistance, contact Fortinet
Technical Support:
https://support.fortinet.com
4. When pressing a key during the boot loader, do you see the following boot loader options?
[G]: Get firmware image from TFTP server.
[F]: Format boot device.
[B]: Boot with backup firmware and set as default.
[Q]: Quit menu and continue to boot with default firmware.
[H]: Display this list of options.
Enter G,F,B,Q,or H:
Please connect TFTP server to Ethernet port "1".
If the boot loader does not start, you may need to restore it. For assistance, contact Fortinet
Technical Support:
https://support.fortinet.com
5. Can the boot loader read the image of the OS software in the selected boot partition (primary
or backup/secondary, depending on your selection in the boot loader)? You should see a
message such as the following:
Reading boot image 2479460 bytes.
Initializing FortiWeb...?
System is started.
If not, the image may be corrupted. Reboot and use the boot loader to switch to the other
partition, if any (see “Booting from the alternate partition” on page 87).
If this is not possible, you can restore the firmware (see “Restoring firmware (“clean install”)”
on page 663). If the firmware cannot be successfully restored, format the boot partition, and
try again.
If you still cannot restore the firmware, there could be either a boot loader or disk issue.
Contact Fortinet Technical Support:
https://support.fortinet.com