Fortinet 5.0 Patch 6 Determining the source of the problem

Fortinet 639 FortiWeb 5.0 Patch 6 Administration Guide

If you accidently change something, the backup can help you restore normal operation quickly

and easily. Backups also can aid in troubleshooting: you can use a tool such as diff to find the

parts of the configuration that have changed.

See also

•Diff

•Backups

Determining the source of the problem

To know which solutions to try, you first need to locate the source of the problem. Occasionally,

a problem has more than one possible source. To find a working solution, you will need to

determine the exact source of the problem.

• Did FortiWeb’s hardware and software both start properly? If not, see “Bootup issues” on

page 658.

•Are you having Login issues?

• What has recently changed?

Do not assume that nothing has changed in the network. Use Diff and Backups to see if

something changed in the configuration, and Logging to see if an unusual condition

occurred. If the configuration did change, see what the effect is when you roll back the

change.

• Does your configuration involve HTTPS?

If yes, make sure your certificate is loaded and valid.

• Are any web servers down?

Check the Server Status widget on the dashboard.

• Is a policy disabled?

• Does the problem originate on the camera, FortiWeb, or your computer? There are two sides

to every connection. See “Connectivity issues” on page 641.

• Does the problem affect only specific clients or servers? Are they all of the same type?

• Is the problem intermittent or random? Or can you reproduce it reliably, regardless of which

camera or computer you use to connect to FortiWeb?

If the problem is intermittent, you can use the System Resources widget to see whether the

problem corresponds to FortiWeb processor or RAM exhaustion. See “Resource issues” on

page 654.

You can also view the event log. (If there is no event log, someone may have disabled that

feature. See “Enabling log types, packet payload retention, & resource shortage alerts” on

page 546.)

• Is your system under attack?

View the Attack Log Console widget on the dashboard.