Fortinet 640 FortiWeb 5.0 Patch 6 Administration Guide

Planning & access privileges

Create a checklist so that you know what you have tried, and what is left to check.
If you need to contact Fortinet Technical Support, it helps to provide a list of what data you
gathered and what solutions you tried. This prevents duplicated efforts, and minimizes the time
required to resolve your ticket.
If you need access to other networking equipment such as switches, routers, and servers to
help you test, contact your network administrator. Fortinet Technical Support will not have
access to this other equipment. However, they may need to ask you to adjust a setting on the
other equipment.
If you are not using the admin account on FortiWeb, verify that your account has the
permissions you need to run all diagnostic s.
Solutions by issue type
Recommended solutions vary by the type of issue.
•Connectivity issues
•Resource issues
•Login issues
•Data storage issues
•Bootup issues
Fortinet also provides these resources:
• the Release Notes provided with your firmware
•Technical documentation (references, installation guides, and other documents)
•Knowledge base (technical support articles)
•Forums
•Online campus (tutorials and training materials)
Check within your organization. You can save time and effort during the troubleshooting
process by checking if other FortiWeb administrators experienced a similar problem before.