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Gateway 9250C manual Problem solving

Models: 9250C

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Replace the ADF Maintenance Kit	58
Clean the device	60
Clean the exterior	60
Clean the glass	60
Clean the touchscreen	60
Clean the ADF delivery system	60
Clean the ADF rollers	61
Upgrade the firmware	64
Determine the current level of firmware	64
Download new firmware from the HP Web site	64
Use FTP to upgrade the firmware on a direct network connection	64
Use a USB connection to upgrade the device firmware	66
Use HP Web Jetadmin to upgrade the firmware	66
Upgrade the HP Jetdirect Inside firmware	67
Calibrate the scanner	68
6 Problem solving
Sources for information about problems	70
Control-panel messages	71
Control-panel message types	71
Resolve control-panel messages	71
Jams	75
Avoid jams	75
Clear jams	75
Solve e-mail problems	77
Validate the e-mail server (SMTP gateway) address	77
Validate the LDAP gateway address	77
Appendix A Service and support
Hewlett-Packard limited warranty statement	79
Customer self repair warranty service	81
Hewlett-Packard limited warranty statement for software	82
Availability of support and service	83
HP maintenance agreements	84
Next-Day Onsite Service	84
Appendix B Specifications
Physical specifications	86
Electrical specifications	86
Power consumption specifications	86
Environmental specifications	87
Acoustic emissions	87
Appendix C Regulatory information
FCC regulations	90
Environmental Product Stewardship program	91
Protecting the environment	91
Ozone production	91
Power consumption	91

ENWW

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Gateway 9250C manual Problem solving

Contents

Page Page HP 9250C Digital Sender Trademark Credits Copyright information Table of contents Use device features Problem solving Index Device basics Feature Description For more information Where to get more informationDevice information Features Duty cycle Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterPerformance ADF performance Digital-sender software Device software Component Description Network components used for digital-sending Paper handling 4214 456 Device parts Device parts Space requirements Control panel Data light Reset buttonUse the control panel Control-panel layout Home screen Control-panel help system Buttons on the touchscreenControl-panel help system on Information menu Navigate the Administration menuMenu item Sub-menu item Values Description Menu item Values Description Default Job Options menuDefault Options for Originals Image Adjustment Document File Type Choose the file format for the e-mail Default E-mail Options 400 Default Send to Folder Options150 DPI default Smaller files 200 300 Time/Scheduling menu Use Sleep Delay default Sleep mode DisableManagement menu Networking and I/O Initial Setup menuMenu item Sub-menu item Values and Description Dhcp Release Manual SettingsDefault IP IPV6 Settings Enable Proxy Server Manual Settings Use the Manual Settings menu toDiagnostics Embedded Test DHCPV6 Policy Select All Tests LAN HW TestHttp Test Snmp Test Packet Size Ping TestDest Type Dest IP Percent Lost Ping ResultsPackets Sent Packets Received Enww Send Setup menu Mail Setup Keyboard Layout Inactivity TimeoutDevice Behavior menu Language Resets menu Troubleshooting menuService menu Connectivity Novell NetWare support Configure TCP/IPv4 parameters Network configuration Set the subnet mask HP Jetdirect EIO print servers Configure TCP/IPv6 parameters Enww Use device features Load media on the scanner glass Load mediaLoad the automatic document feeder ADF Load media Use the keyboard Button Description Change settings for the current jobBasic send information Log Cancel send Configure e-mail server settings Configure the device to send e-mailSupported protocols Find gateways Test the Smtp settings Use the Send E-mail screen Send an e-mailSend a document Use the address book Use the auto-complete function Use the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Usage Description How to viewConfiguration Use information pages Use the embedded Web server Open the embedded Web server by using a network connection Tab or section Options Embedded Web server sections Networking tab Digital Sending tabOther links Use HP Web Jetadmin software Secure e-mail Network authenticationRestrict software access Controlling digital-sending security Replace supplies and parts Replace the ADF Maintenance KitReplace the mylar sheet Touch Reset Supplies Touch New Document Feeder Kit Clean the touchscreen Clean the deviceClean the exterior Clean the glass Clean the ADF rollers Enww Enww Determine the current level of firmware Upgrade the firmwareDownload new firmware from the HP Web site Upgrade the firmware Use HP Web Jetadmin to upgrade the firmware Use a USB connection to upgrade the device firmware Upgrade the HP Jetdirect Inside firmware Calibrate the scanner Touch Troubleshooting Problem solving Source Description Sources for information about problemsResolve problems. See Troubleshooting menu on Sender. See Use HP Web Jetadmin software on page 56 for Message type Description Control-panel messagesControl-panel message types Resolve control-panel messages Access denied menus locked Error To continue turn off then onXxxx Error To continue turn off then 8X.YYYY EIO Error To continue turn off Digital send communication error Authentication RequiredAuthentication Required To Use This Feature Enter correct login Sending. Contact administratorNovell Login Required Password or name is incorrect. Please Avoid jams JamsClear jams Close the ADF cover Problem solving Validate the e-mail server Smtp gateway address Solve e-mail problemsValidate the Ldap gateway address Enww Hewlett-Packard limited warranty statement Service and support Appendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service Next-Day Onsite Service HP maintenance agreements Specifications Height Depth Width Weight Physical specificationsElectrical specifications Power consumption specifications Recommended Operating Storage Environmental specificationsSound Power Level Declared per ISO 9296 Acoustic emissions Enww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Supplementary Information Conforms to the following Product SpecificationsDeclaration of conformity Declaration of Conformity Canadian DOC regulations Country-/region-specific safety statementsVcci statement Japan EMI statement Korea ADF Index FTP RFU Windows 2000 fax Index