Gateway 9250C manual Sources for information about problems, Source Description

Sources for information about problems

Source	Description
Control-panel lights	● Start LED light—The Start LED light is green when the
	device is ready to scan, and amber if an error exists.
	● Ready LED light—The green Ready LED light is on
	when the device is online and ready to scan. It flashes
	when a job is paused. It is off if the device is paused or
	unable to send data.
	● Data LED light—The green Data LED light is on when
	the device is processing a job but has been paused. It is
	off when no job is available to be processed. It flashes
	when the device is transmitting data.
	● Attention LED light—If the red Attention LED light is on,
	the device has encountered a critical error. If it flashes,
	the device has encountered an error that requires user
	attention. If it is off, the device is operating normally.
	● Sleep LED light—If the green Sleep LED light is on, the
	device is in Sleep mode. Press the Sleep button or touch
	the device touchscreen to exit Sleep mode.
	See Control-panel layout on page 12 for the location of these
	LED lights.
Control-panel messages	Messages appear on the control-panel display when problems
	exist. See Resolve control-panel messages on page 71 for
	a list of messages and recommended actions.
Event log	The event log is a record of digital sender use. It contains
	messages (information, warning, or error) that can help you
	resolve problems. See Troubleshooting menu on page 30.
HP Web Jetadmin software	This tool can be used to monitor and troubleshoot the digital
	sender. See Use HP Web Jetadmin software on page 56 for
	more information. You can also see the diagnostics and
	troubleshooting topics in the HP Web Jetadmin software online
	help for details.
Embedded Web server (EWS)	Use the EWS to view digital-sender status information,
	determine the remaining life on the ADF Maintenance Kit, view
	and print internal pages, receive notification of digital-sender
	events, and view and change the network configuration. See
	the embedded Web server guide on the device CD for more
	information.

HP MFP DSS Configuration Utility or Windows event log error messages

If an error occurs with the HP DSS software you might see an error message appear in the HP MFP DSS Configuration Utility or in the Windows event log. See the DSS support guide for information on these error messages.

70 Chapter 6 Problem solving ENWW