Problem solving | Gateway 9250C specification

6 Problem solving

This information is organized to help you resolve device problems. Choose the general topic or type of problem from the following list.

●Sources for information about problems

●Control-panel messages

●Jams

●Solve e-mail problems

ENWW

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Gateway 9250C manual Problem solving

Contents

Page Page HP 9250C Digital Sender Trademark Credits Copyright information Table of contents Use device features Problem solving Index Device basics Device information Where to get more informationFeature Description For more information Features Performance Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letterADF performance Duty cycle Digital-sender software Device software Component Description Network components used for digital-sending Paper handling 4214 456 Device parts Device parts Space requirements Control panel Use the control panel Reset buttonControl-panel layout Data light Home screen Control-panel help system on Buttons on the touchscreenControl-panel help system Menu item Sub-menu item Values Description Navigate the Administration menuInformation menu Default Options for Originals Default Job Options menuImage Adjustment Menu item Values Description Document File Type Choose the file format for the e-mail Default E-mail Options 150 DPI default Smaller files 200 Default Send to Folder Options300 400 Time/Scheduling menu Management menu Sleep mode DisableUse Sleep Delay default Menu item Sub-menu item Values and Description Initial Setup menuNetworking and I/O Default IP Manual SettingsIPV6 Settings Enable Dhcp Release Diagnostics Embedded Test Manual Settings Use the Manual Settings menu toDHCPV6 Policy Proxy Server Http Test LAN HW TestSnmp Test Select All Tests Dest Type Ping TestDest IP Packet Size Packets Sent Ping ResultsPackets Received Percent Lost Enww Send Setup menu Mail Setup Device Behavior menu Inactivity TimeoutLanguage Keyboard Layout Service menu Troubleshooting menuResets menu Connectivity Novell NetWare support Configure TCP/IPv4 parameters Network configuration Set the subnet mask HP Jetdirect EIO print servers Configure TCP/IPv6 parameters Enww Use device features Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load media Use the keyboard Basic send information Change settings for the current jobLog Button Description Cancel send Supported protocols Configure the device to send e-mailConfigure e-mail server settings Find gateways Test the Smtp settings Send a document Send an e-mailUse the Send E-mail screen Use the address book Use the auto-complete function Use the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Configuration Description How to viewUse information pages Usage Use the embedded Web server Open the embedded Web server by using a network connection Tab or section Options Embedded Web server sections Other links Digital Sending tabNetworking tab Use HP Web Jetadmin software Restrict software access Network authenticationControlling digital-sending security Secure e-mail Replace the mylar sheet Replace the ADF Maintenance KitReplace supplies and parts Touch Reset Supplies Touch New Document Feeder Kit Clean the exterior Clean the deviceClean the glass Clean the touchscreen Clean the ADF rollers Enww Enww Download new firmware from the HP Web site Upgrade the firmwareDetermine the current level of firmware Upgrade the firmware Use HP Web Jetadmin to upgrade the firmware Use a USB connection to upgrade the device firmware Upgrade the HP Jetdirect Inside firmware Calibrate the scanner Touch Troubleshooting Problem solving Resolve problems. See Troubleshooting menu on Sources for information about problemsSender. See Use HP Web Jetadmin software on page 56 for Source Description Control-panel message types Control-panel messagesResolve control-panel messages Message type Description Xxxx Error To continue turn off then Error To continue turn off then on8X.YYYY EIO Error To continue turn off Access denied menus locked Authentication Required To Use This Authentication RequiredFeature Digital send communication error Novell Login Required Sending. Contact administratorPassword or name is incorrect. Please Enter correct login Clear jams JamsAvoid jams Close the ADF cover Problem solving Validate the Ldap gateway address Solve e-mail problemsValidate the e-mail server Smtp gateway address Enww Hewlett-Packard limited warranty statement Service and support Appendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service Next-Day Onsite Service HP maintenance agreements Specifications Electrical specifications Physical specificationsPower consumption specifications Height Depth Width Weight Sound Power Level Declared per ISO 9296 Environmental specificationsAcoustic emissions Recommended Operating Storage Enww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Declaration of conformity Conforms to the following Product SpecificationsDeclaration of Conformity Supplementary Information Vcci statement Japan EMI statement Korea Country-/region-specific safety statementsCanadian DOC regulations ADF Index FTP RFU Windows 2000 fax Index