HP maintenance agreements, Next-Day Onsite Service | Gateway 9250C

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the digital sender will have the following maintenance agreement:

Next-Day Onsite Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on- site agreements (for additional charges).

84 Appendix A Service and support

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Gateway 9250C manual HP maintenance agreements, Next-Day Onsite Service

Contents

Page Page HP 9250C Digital Sender Copyright information Trademark Credits Table of contents Use device features Problem solving Index Device basics Device information Where to get more informationFeature Description For more information Features Mode Dots per inch dpi Speed ipm, A4 Speed ipm, letter PerformanceADF performance Duty cycle Device software Digital-sender software Network components used for digital-sending Component Description Paper handling Device parts 4214 456 Device parts Space requirements Control panel Reset button Use the control panelControl-panel layout Data light Home screen Control-panel help system on Buttons on the touchscreenControl-panel help system Menu item Sub-menu item Values Description Navigate the Administration menuInformation menu Default Job Options menu Default Options for OriginalsImage Adjustment Menu item Values Description Default E-mail Options Document File Type Choose the file format for the e-mail Default Send to Folder Options 150 DPI default Smaller files 200300 400 Time/Scheduling menu Management menu Sleep mode DisableUse Sleep Delay default Menu item Sub-menu item Values and Description Initial Setup menuNetworking and I/O Manual Settings Default IPIPV6 Settings Enable Dhcp Release Manual Settings Use the Manual Settings menu to Diagnostics Embedded TestDHCPV6 Policy Proxy Server LAN HW Test Http TestSnmp Test Select All Tests Ping Test Dest TypeDest IP Packet Size Ping Results Packets SentPackets Received Percent Lost Enww Mail Setup Send Setup menu Inactivity Timeout Device Behavior menuLanguage Keyboard Layout Service menu Troubleshooting menuResets menu Connectivity Novell NetWare support Network configuration Configure TCP/IPv4 parameters Set the subnet mask Configure TCP/IPv6 parameters HP Jetdirect EIO print servers Enww Use device features Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load media Use the keyboard Change settings for the current job Basic send informationLog Button Description Cancel send Supported protocols Configure the device to send e-mailConfigure e-mail server settings Test the Smtp settings Find gateways Send a document Send an e-mailUse the Send E-mail screen Use the auto-complete function Use the address book Use the local address book Scan to a folder Scan to a workflow destination Send a digital fax Manage and maintain the device Description How to view ConfigurationUse information pages Usage Open the embedded Web server by using a network connection Use the embedded Web server Embedded Web server sections Tab or section Options Other links Digital Sending tabNetworking tab Use HP Web Jetadmin software Network authentication Restrict software accessControlling digital-sending security Secure e-mail Replace the mylar sheet Replace the ADF Maintenance KitReplace supplies and parts Touch Reset Supplies Touch New Document Feeder Kit Clean the device Clean the exteriorClean the glass Clean the touchscreen Clean the ADF rollers Enww Enww Download new firmware from the HP Web site Upgrade the firmwareDetermine the current level of firmware Upgrade the firmware Use a USB connection to upgrade the device firmware Use HP Web Jetadmin to upgrade the firmware Upgrade the HP Jetdirect Inside firmware Touch Troubleshooting Calibrate the scanner Problem solving Sources for information about problems Resolve problems. See Troubleshooting menu onSender. See Use HP Web Jetadmin software on page 56 for Source Description Control-panel messages Control-panel message typesResolve control-panel messages Message type Description Error To continue turn off then on Xxxx Error To continue turn off then8X.YYYY EIO Error To continue turn off Access denied menus locked Authentication Required Authentication Required To Use ThisFeature Digital send communication error Sending. Contact administrator Novell Login RequiredPassword or name is incorrect. Please Enter correct login Clear jams JamsAvoid jams Close the ADF cover Problem solving Validate the Ldap gateway address Solve e-mail problemsValidate the e-mail server Smtp gateway address Enww Service and support Hewlett-Packard limited warranty statement Appendix a Service and support Customer self repair warranty service Hewlett-Packard limited warranty statement for software Availability of support and service HP maintenance agreements Next-Day Onsite Service Specifications Physical specifications Electrical specificationsPower consumption specifications Height Depth Width Weight Environmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating Storage Enww Regulatory information FCC regulations Environmental Product Stewardship program Material Safety Data Sheet Msds For more information Conforms to the following Product Specifications Declaration of conformityDeclaration of Conformity Supplementary Information Vcci statement Japan EMI statement Korea Country-/region-specific safety statementsCanadian DOC regulations Index ADF FTP RFU Windows 2000 fax Index