Troubleshooting | Gateway E4350 guide

Chapter 6

Troubleshooting

•Troubleshooting typical hardware and software problems

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Gateway E4350 manual Troubleshooting

Contents

Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and Support Searching for a topic Using Your Computer guideTo access the Using Your Computer guide Identifying your computer Online helpGateway contact information Checking Out Your Gateway Computer Your computer includes the following components Front Component Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial number Finding your specifications Storage Devices AccessoriesMemory Printers USB flash drive Uninterruptible power supplies Getting Started Reducing eye strain Working safely Sitting at your computer Setting up your computer desk and chairSetting up your computer and computer accessories Checking the voltage selection Protecting from power source problemsAvoiding discomfort and injury from repetitive strain To start your computer To set the voltage selection switchStarting your computer To turn off your computer Turning off your computerWaking up your computer To close unresponsive programs and restart your computer Restarting rebooting your computer Standard keyboard Using the keyboard Function keys Multifunction keyboard Special-function buttons To adjust the overall volume level using hardware controls Adjusting the volumeWireless keyboard Help and Support Installing a printer, scanner, or other peripheral device Using Drives and Ports To use a diskette Using the diskette drive Identifying drive types Using the CD or DVD drive To insert a CD or DVD Inserting a CD or DVD Creating CDs and DVDs Playing a CDPlaying a DVD Using Drives and Ports Maintaining Your Computer Updating Windows To run Windows UpdateCaring for your computer To scan for viruses Protecting your computer from viruses To remove a virus To update Norton AntiVirus Cleaning the keyboard Cleaning your computerCleaning the exterior To clean your trackball mouse Cleaning the monitorCleaning the mouse To clean your optical mouse Cleaning CDs or DVDs To reinstall your program or driver Microsoft System RestoreReinstalling programs and drivers To run Microsoft System Restore To restore your computer to the original configuration Restoring your computer to the original configuration Preventing static electricity discharge To open the case Opening the case To remove the front bezel Removing the front bezel Opening the case To replace the front bezel To close the case Closing the case To install or replace Dimm memory Installing memory Installing memory To replace the battery Replacing the system battery Replacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelines CD or DVD drives TroubleshootingAdd-in cards Audio Computer will not start ComputerDVD movie will not play Diskette drive You see a Access Denied or Write protect error messageYou see a Disk is full error message You see a Non-system disk or Disk error error message Hard drive To restore deleted filesDVD drives File management You cannot connect to the Internet You see a Data error messageInternet Keyboard does not work Connecting to a Web site takes too longKeyboard Modem dial-up Memory To check the dialing properties Modem is not recognized by your computer To run modem diagnosticsYour 56K modem does not connect at 56K Monitor To turn down the modem volumeModem is noisy when it dials and connects Screen resolution is not correct Text on the display is dim or difficult to read Computer is running but there is no pictureColor is not uniform Mouse works erratically MouseNetworks Mouse does not work Printer PasswordsPower To set a default printer To make sure that the printer is not set to work offline You see a Printer queue is full error messageYou see a Printer is out of paper error message Sound Help Support Troubleshooting Networking Your Computer Introduction to Networking Using a router Equipment you need for a router-based Ethernet network Example router-based Ethernet network Creating an Ethernet network Installing Ethernet cards and drivers To identify this computer on the network Making sure your broadband connection worksNaming the computers and the workgroup To use a Dhcp server Configuring the TCP/IP protocol Creating an Ethernet network Setting up an Ethernet network Setting up a network using a router To configure the Linksys EtherFast Cable/DSL router Configuring your routerTo set up a network using a router Creating an Ethernet network Testing your network Your Ethernet network is running slower than you expect Troubleshooting Your Ethernet networkYou cannot see the other computers on your network Computer does not recognize an add-inEthernet card Networking Your Computer Appendix a Setting up your system Important safety information United States of America Regulatory compliance statements Industry Canada IC Unintentional emitter per ICES-003 Canada External television antenna grounding Laser safety statement Reference Grounding component Environmental information Trademark Acknowledgments Macrovision statement Index DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05