Troubleshooting

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

■Make sure that your power cord is connected correctly to your computer.

■If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

Printer

The printer will not turn on

■Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

■Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■Check the cable between the printer and your computer. Make sure that it is connected to the correct port.

■Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

■Check the cable for bent or broken pins.

■If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.

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Gateway E4350 manual Passwords, Power, Printer, To set a default printer