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Gateway E4350 manual You see a Data error message, You cannot connect to the Internet

Models: E4350

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Troubleshooting

■Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

Help and

Support

For more information about file management, click Start, then click Help and Support.

Type the keyword file management in the Search box , then click the arrow.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■If a diskette is in the diskette drive, eject it and restart your computer.

■Press CTRL+ALT+DEL to restart your computer.

■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■Eject the diskette from the diskette drive, then press ENTER.

Internet

You cannot connect to the Internet

■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 8 to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 8 to make sure that the connections have been made correctly.

■Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 61.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

www.gateway.com

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Gateway E4350 manual You see a Data error message, You cannot connect to the Internet

Contents

Page Page Contents Maintaining Your Computer Iii Page Chapter To start Help and Support Help and Support Searching for a topic Using Your Computer guideTo access the Using Your Computer guide Identifying your computer Online helpGateway contact information Checking Out Your Gateway Computer Your computer includes the following components Front Component Icon Description Back Back Gateway Documentation Microsoft Certificate of Authenticity Locating your serial number Finding your specifications Memory AccessoriesPrinters Storage Devices USB flash drive Uninterruptible power supplies Getting Started Reducing eye strain Working safely Sitting at your computer Setting up your computer desk and chairSetting up your computer and computer accessories Checking the voltage selection Protecting from power source problemsAvoiding discomfort and injury from repetitive strain To start your computer To set the voltage selection switchStarting your computer To turn off your computer Turning off your computerWaking up your computer To close unresponsive programs and restart your computer Restarting rebooting your computer Standard keyboard Using the keyboard Function keys Multifunction keyboard Special-function buttons To adjust the overall volume level using hardware controls Adjusting the volumeWireless keyboard Help and Support Installing a printer, scanner, or other peripheral device Using Drives and Ports To use a diskette Using the diskette drive Identifying drive types Using the CD or DVD drive To insert a CD or DVD Inserting a CD or DVD Creating CDs and DVDs Playing a CDPlaying a DVD Using Drives and Ports Maintaining Your Computer Updating Windows To run Windows UpdateCaring for your computer To scan for viruses Protecting your computer from viruses To remove a virus To update Norton AntiVirus Cleaning the keyboard Cleaning your computerCleaning the exterior To clean your trackball mouse Cleaning the monitorCleaning the mouse To clean your optical mouse Cleaning CDs or DVDs Reinstalling programs and drivers Microsoft System RestoreTo run Microsoft System Restore To reinstall your program or driver To restore your computer to the original configuration Restoring your computer to the original configuration Preventing static electricity discharge To open the case Opening the case To remove the front bezel Removing the front bezel Opening the case To replace the front bezel To close the case Closing the case To install or replace Dimm memory Installing memory Installing memory To replace the battery Replacing the system battery Replacing the system battery Maintaining Your Computer Troubleshooting First steps Safety guidelines Add-in cards TroubleshootingAudio CD or DVD drives Computer will not start ComputerDVD movie will not play You see a Disk is full error message You see a Access Denied or Write protect error messageYou see a Non-system disk or Disk error error message Diskette drive DVD drives To restore deleted filesFile management Hard drive You cannot connect to the Internet You see a Data error messageInternet Keyboard does not work Connecting to a Web site takes too longKeyboard Modem dial-up Memory To check the dialing properties Modem is not recognized by your computer To run modem diagnosticsYour 56K modem does not connect at 56K Modem is noisy when it dials and connects To turn down the modem volumeScreen resolution is not correct Monitor Text on the display is dim or difficult to read Computer is running but there is no pictureColor is not uniform Networks MouseMouse does not work Mouse works erratically Power PasswordsTo set a default printer Printer You see a Printer is out of paper error message You see a Printer queue is full error messageSound To make sure that the printer is not set to work offline Help Support Troubleshooting Networking Your Computer Introduction to Networking Using a router Equipment you need for a router-based Ethernet network Example router-based Ethernet network Creating an Ethernet network Installing Ethernet cards and drivers To identify this computer on the network Making sure your broadband connection worksNaming the computers and the workgroup To use a Dhcp server Configuring the TCP/IP protocol Creating an Ethernet network Setting up an Ethernet network Setting up a network using a router To configure the Linksys EtherFast Cable/DSL router Configuring your routerTo set up a network using a router Creating an Ethernet network Testing your network You cannot see the other computers on your network Troubleshooting Your Ethernet networkComputer does not recognize an add-inEthernet card Your Ethernet network is running slower than you expect Networking Your Computer Appendix a Setting up your system Important safety information United States of America Regulatory compliance statements Industry Canada IC Unintentional emitter per ICES-003 Canada External television antenna grounding Laser safety statement Reference Grounding component Environmental information Trademark Acknowledgments Macrovision statement Index DVD Page Page RAM Page Page MAN 4350 USR GDE R0 07/05