Chapter 6: Troubleshooting
Tips & Tricks
For more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
Documentation.
■Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
For more information about display types, see your monitor and video card documentation.
Mouse
The mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your computer.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.
If you have a trackball mouse, see “Cleaning the mouse” on page 38.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Networking Your Computer” on page 71 or see “Troubleshooting Your Ethernet network” on page 83.
Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support.
Type the keyword network troubleshooting in the Search box 
, then click the arrow.
66 | www.gateway.com |
