5-8
Troubleshooting 5

Repair and Return Policies

Repair and Return Policies

Before calling us

Gilson Customer Service personnel will be able to
serve you more efficiently if you have the following
information:
• the serial number and model number of the
equipment involved. The serial number is visible
on the back of the control panel of the liquid
handler.
• the installation procedure you used
• list of concise symptoms
• list of operating procedures and conditions you
were using when the problem arose
• list of other devices connected to the liquid
handler and a description of those connections
• list of other electrical connections in the room

Warranty repair

Units covered under warranty will be repaired and
returned to you at no charge. If you have any
questions about applicability, please contact Gilson
or your authorized representative.

Non-warranty repair

For out-of-warranty repairs, contact your local
Gilson representative or the Gilson Customer
Service Department. A Customer Service
representative will discuss service options with you
and can assist in making arrangements to return
the equipment, if necessary.