Gilson 215 Repair and Return Policies, Before calling us, Warranty repair, Non-warranty repair

Troubleshooting

Repair and Return Policies

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Repair and Return Policies

Before calling us

Gilson Customer Service personnel will be able to serve you more efficiently if you have the following information:

•the serial number and model number of the equipment involved. The serial number is visible on the back of the control panel of the liquid handler.

•the installation procedure you used

•list of concise symptoms

•list of operating procedures and conditions you were using when the problem arose

•list of other devices connected to the liquid handler and a description of those connections

•list of other electrical connections in the room

Warranty repair

Units covered under warranty will be repaired and returned to you at no charge. If you have any questions about applicability, please contact Gilson or your authorized representative.

Non-warranty repair

For out-of-warranty repairs, contact your local Gilson representative or the Gilson Customer Service Department. A Customer Service representative will discuss service options with you and can assist in making arrangements to return the equipment, if necessary.

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