Troubleshooting
Rebuilt exchange
For some units, rebuilt exchange components are available. Contact Gilson for details.
Return procedure
In the United States, contact the Gilson Customer Service Department to obtain authorization before returning any Gilson equipment. To return a piece of equipment:
•Carefully pack the unit to prevent damage in transit. Check with Gilson regarding proper method of shipment. No responsibility is assumed by Gilson for damage caused by improperly packaged instruments. Indicate the authorization on the carton and on the packing slip.
•Always insure for the replacement value of the unit.
•Include a description of symptoms, your name, address, phone number and purchase order to cover repair costs, return and shipping charges, if your institution requires it. Ship to:
Gilson, Inc.
Attention: Customer Service (indicate the authorization here) 3000 W. Beltline Highway Middleton, WI 53562
Outside the United States, contact your Gilson representative for return procedures.
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Repair and Return Policies
