Section 8 | Troubleshooting |
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Problem/Display screen |
| Likely Cause | Action | |
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Attention! |
| Measurements with barcode cuvettes | Insert the light shield. | |
Please insert the light shield. | generally require the light shield. | Press OK. | ||
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Absorbance > 3.5! |
| The measured absorbance exceeds 3.5 | Dilute the sample and repeat the | |
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Concentration too high! |
| Calculated concentration is higher than | Dilute the sample and repeat the | |
| 999999 | measurement | ||
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Error |
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Barcode controlnumber? | Deviation to the stored data | Data updating | ||
Please update program data! |
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Error |
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| Data updating | |
Program not available. |
| Barcode cuvette test missing | ||
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Please update program data! |
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Error |
| The cuvette is soiled or there are | Clean the cuvette; allow the particles to | |
Clean Cuvette |
| undissolved particles in the cuvette | settle | |
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Error |
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| Check the lamp and replace it if | |
Selfcheck stopped. |
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| Self Check Test stops while starting the | necessary. | ||
Please check the lamp. |
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| instrument | Close the lid. | ||
Please close the lid. |
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| Press Start Again. | ||
Error [xx] |
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Error |
| Self Check Test stops while starting the | Remove the cuvette. | |
Selfcheck stopped. |
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| instrument | Press OK. | ||
Please remove the cuvette | ||||
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Error |
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| Contact the manufacturer or a sales | |
Selfcheck stopped. |
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| Electronic defect | representative and indicate the error | ||
Hardware error. |
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Error [x] |
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It’s recommended to execute a |
| Remove cuvette. | ||
| Close the lid. | |||
Full System Check |
| The instrument needs a new | ||
| Press Start. If the Full System Check | |||
Please remove cuvette. |
| Full System Check. | ||
| fails, please contact the | |||
Please close the lid. |
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| manufacturer or distributor. | ||
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Negative result! |
| The calculated result is negative | Check the concentration of the sample | |
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| Error in the test database / user | Check the programming | |
No evaluation! |
| Contact the manufacturer or a sales | ||
| database | |||
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| representative | ||
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Over measuring range |
| The measured absorbance is above the | Dilute the sample and repeat the | |
| calibration range of the test | measurement | ||
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Please check the lamp. |
| The lamp output is too low | Check the lamp and replace it if | |
| necessary | |||
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Too much ambient light! |
| The instrument sensors detects to much | Reduce ambient light. (Avoid direct sun | |
Move device into shade |
| light.) | ||
| ambient light. | |||
or close the lid! |
| Close the lid. | ||
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Under measuring range |
| The measured absorbance is below the | If possible, select a test with a lower | |
| measurement range or use a cuvette | |||
| calibration range of the test | |||
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| with a longer path length | ||
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Unstable lighting conditions! | Fluctuating light conditions during the | Close the lid or place the Protective | ||
measurement | Cover on the cuvette compartment (2) | |||
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