Handspring Visor manual Appendix B, Software installation problems, Operating problems, Problem

Appendix B

Troubleshooting Tips

If you encounter a problem with your Visor handheld:

■Review this section to see if your problem is listed

■Check our web site at http://www.handspring.com for the latest technical support information

Note: Thousands of third-party add-on applications have been written for the Palm Computing® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

Software installation problems

Problem

When I install Palm™ Desktop software I get an error that a modem is attached to my port, but there is no modem attached.

Solution

Take your handheld out of the cradle and install again.

Operating problems

Problem

My handheld won’t turn on.

Solution

Try each of these in turn:

■Adjust the contrast control.

■Make sure the batteries are installed properly.

■Replace the batteries.

■If your handheld still does not operate, try a soft reset; see Appendix A.

Appendix B Page 223