HotSync problems
Problem
I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?
I did a HotSync operation, but one of my applications did not synchronize.
I cannot launch the HotSync Manager.
Solution
■Check the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software.
■Click the HotSync Manager and make sure that the Local USB option has a check next to it. If you are using an optional serial cradle, make sure that the Local Serial has a check next to it, then select Setup and confirm that the COM port setting matches the port where you attached the serial cradle.
■Make sure the cradle is connected securely.
■Make sure you installed the software that came with your handheld. You must install this software even if you upgraded from a Palm organizer.
■Make sure you are using the correct type of cradle. If your computer does not have a USB port, or is running Windows 95, Windows NT 4.0, or MacOS 8.0 or earlier, you must use a serial cradle.
■Perform a soft reset. See “Resetting your handheld” in Appendix A.
■Click the HotSync Manager and choose Custom. Check that the correct conduit is active.
■Make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the port you selected in the Setup dialog box.
■Reinstall the Palm Desktop software.
Appendix B | Page 227 |
