Appendix B Page 227
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly?
Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software.
Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial crad le, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
Make sure the cradle is conne cted
securely.
Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm organizer.
Make sure you are using the correct
type of cradle. If your computer does
not have a USB port, or is running
Windows 95, Windows NT 4.0, or
MacOS 8.0 or earlier, you must use a
serial cradle.
Perform a soft reset. See “Resetting
your handheld” in Appendix A.
I did a HotSync
operation, but one of
my applications did
not synchronize.
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
I cannot launch the
HotSync Manager.
Make sure you are not running another
program, such as Am erica Online,
CompuServe, or Wi nFax, that uses th e
port you selected in the Setup dialog
box.
Reinstall the Palm Desktop software.