Handspring Visor manual Technical support

Technical support

If you cannot solve your problem after reviewing the sources listed at the beginning of this appendix, check our web site http://www.handspring.com for the latest technical support information.

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

■The name and version of the operating system you are using

■The actual error message or state you are experiencing

■The steps you take to reproduce the problem

■The version of handheld software you are using and available memory

To find version and memory information:

1.Tap the Applications icon .

2.Tap the Menu icon .

3.Tap App, and then tap Info.

Note: Thousands of third-party add-on applications have been written for the Palm Computing platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

4.Tap Version to see version numbers, and tap Size to see the amount of free memory, in kilobytes.

Appendix B Page 233