I tried to do a local HotSync operation, but it did not complete successfully. (continued)

I tried to do a modem HotSync operation, but it did not complete successfully.

Make sure your handheld is seated in the cradle correctly.

Make sure the gold-plated connectors on the cradle and your handheld are clean. Use a pencil eraser to clean them.

Perform a soft reset. See “Resetting your handheld” in Appendix A.

Check the following on your computer:

Make sure your computer is turned on and that it does not shut down automatically as part of an energy- saving feature.

Make sure the modem connected to your computer is turned on and is connected to the outgoing phone line.

Make sure Modem is checked in the HotSync Manager menu.

Make sure the modem you are using with your handheld has an on-off switch. Your handheld cannot “wake up” a modem that has an auto-off feature.

Make sure the modem is connected properly to a serial port on your computer and is connected to the incoming phone line.

Confirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection.

Confirm that the Speed setting in the Setup dialog box works for your modem.

If you have problems using the As Fast As Possible option or a specific speed, try using a slower speed.

Appendix B

Page 229

Page 237
Image 237
Handspring Visor manual Appendix B