Advice and Workarounds

Issue

Possible Causes and Solutions

 

 

 

The Client is failing authentication even though

1.

Verify that the network profile for the AP corresponds to the authenti-

all my information was entered correctly.

 

cation profile you created for it.

 

 

• Select the network profile in the Configured Networks list.

 

 

• Tap Properties. The Profile Info tab opens - see page 9-29.

 

 

• In the Authentication profiles drop-down list, select the profile

 

 

you want to review.

 

 

• Tap View. The User tab appears displaying the profile’s

 

 

information.

 

2.

Verify that you have configured the identity and password into the

 

 

correct fields on the User tab (page 9-29) in the authentication

 

 

profile. If you are using PEAP or TTLS, the username and password

 

 

are entered in the Tunneled authentication section.

 

 

 

My AP does not broadcast its SSID. Even

Make sure that the desired SSID is listed as the Network Name, not

though I have manually configured an AP with

 

the Network Profile (which is a screen label)

that name, the Client won't associate with it.

Verify that Do Active Scan is selected on the Profile Info tab; see Do

 

 

active scan on page 9-29.Otherwise, the Client will not attempt to find

 

 

the AP.

 

 

I am authenticated, but I don't get an IP

On the main screen, tap and hold on your AP, tap Configure on the

address through DHCP.

popup menu, and select the Protocol tab. Verify that Renew IP Address

 

is selected; see Renew IP address on page 9-28.

 

 

 

I cannot attach to my old network that does not

Verify that you can see your SSID in the Available Networks list on the

support 802.1x authentication, but is using

 

Wireless Networks tab. Move the SSID to the top of the Configured

WEP encryption.

 

Networks list so that it is accessed first. If the SSID is not there, you

 

 

can add it manually and enter the SSID as the network name - page

 

 

9-27

 

Select the SSID and tap Properties.

 

On the Profile Info tab, select Do active scan if your AP does not

 

 

broadcast its SSID.

 

On the WEP Mgmt tab, select Use key for data encryption and Use

 

 

key to authenticate with AP.

 

Enter the WEP Key - see Key on page 9-30.

 

On the Protocol tab, select Renew IP Address (unless you have

 

 

entered one manually separate from the Client)

 

Note that the port status indicator in the main screen reads

 

 

"Associated," not "Authenticated" when the connection is complete;

 

 

although the log file will indicate "Entered AUTHENTICATED state."

 

 

I made changes, but they do not appear to have

Always tap OK before exiting a screen you have changed. Then restart

taken effect.

the Client from the Client menu on the main screen.

 

 

 

How do I enable peer-to-peer (ad-hoc) mode to

On the Wireless Networks tab, add a new profile to the Configured

have two clients communicate without an AP?

 

Network list.

 

On the Profile Info tab, give each side the same network name (SSID).

 

Select Peer-to-Peer Group (ad hoc mode) and Do active scan.

 

On the WEP management section, select Use key for data encryption

 

 

and enter an identical key for both clients.

 

Verify that this network profile is the first (or only) one in the

 

 

Configured Network list and try to restart both clients at roughly the

 

 

same time.

 

 

 

9 - 34

Dolphin® 7900 Series Mobile Computer User’s Guide

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Image 146
Honeywell 7900 manual Key to authenticate with AP, Select Peer-to-Peer Group ad hoc mode and Do active scan