Understanding Your Service and Support Options

10-7

How it Works

The Compaq Service Connection software operates in the background while you are performing other tasks on your computer. You will only be aware that it is working when a Notice is displayed.

If you are actively using your modem when the Compaq Service Connection software initiates an update, it waits until the modem is idle before downloading any information. You will not be interrupted while using your Web browser or e-mail programs.

When a Notice is displayed, complete the following steps to obtain the update:

1.Double-click the Notice, usually displayed as a rotating $, to reveal the update identification.

2.Install, postpone, or delete the download by clicking the appropriate button.

•If you ignore the Notice, it will disappear after a minute or two. However, the update will still be available for you to download at any time during the next 10 days.

•If you have not downloaded the update within 10 days, it will automatically be cancelled.

To view the updates you have downloaded and the updates that are still available, double-click the Compaq Support $ icon on the Windows desktop, then double- click the Service Connection $ icon. The window displays a list of updates and highlights in bold the updates that have not yet been accepted.

Compaq Service Connection Privacy and Data Security Statement

Compaq Service Connection is committed to providing you with beneficial software updates and information. To provide you with these updates and information, non-personal information limited to your computer model number, serial number, and software ID files is communicated to the Compaq server. Files sent to your PC are protected by a personalized security number, similar to a Personal Identification Number (PIN), to ensure that you receive the correct information. Compaq Service Connection does not access, share, or send any personal information, files, or data on your system over the Internet.

If you no longer wish to receive updates from Compaq Service Connection, you can turn it off at any time.