11-4Troubleshooting Guide

Battery

 

Symptom

 

Problem

 

Solution

 

 

Internet PC is

 

Computer has entered a Low

 

If possible, immediately connect your

 

beeping and the Low

 

Battery stage.

 

computer to AC power. If connecting to

 

Battery warning

 

 

 

AC power is not possible, you have the

 

appears or the

 

 

 

following choices:

 

battery gauge is

 

 

 

Save your files, perform a normal

 

below 10%.

 

 

 

 

 

 

 

Windows shut down.

 

 

 

 

 

 

 

 

 

 

Initiate Hibernation by pressing the

 

 

 

 

 

power button.

 

 

 

 

 

Let the computer go into

 

 

 

 

 

Hibernation automatically (if

 

 

 

 

 

enabled).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CD or DVD

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

CD or DVD drive

 

CD has been inserted improperly.

 

Reinsert the CD with the label facing up

 

cannot read a disc or

 

 

 

and verify the disc is securely snapped

 

takes too long to

 

 

 

down on the spindle.

 

start.

 

 

 

 

 

 

 

 

The DVD drive will take longer to

 

Wait at least 30 seconds to let the DVD

 

 

 

 

 

 

 

start because it must determine

 

drive determine the type of media being

 

 

 

the type of media being played

 

played. If disc still does not start, refer

 

 

 

before it can start.

 

to the solution for related problems.

 

 

 

 

 

 

 

 

 

 

CD or DVD is dirty.

 

Clean CD or DVD with a CD cleaning kit

 

 

 

 

 

available in most computer stores.

 

 

 

 

 

 

 

 

DVD performance is

 

DVD playback requires large

 

To provide maximum performance,

 

poor when running

 

amounts of processing power;

 

close all other programs while playing

 

other programs

 

therefore, the system cannot

 

DVD media. It may also be necessary to

 

simultaneously.

 

process other tasks

 

restart Windows to free all resources.

 

 

 

simultaneously at maximum

 

 

 

 

 

 

 

performance.

 

 

 

 

 

 

 

 

 

 

 

 

Cannot eject CD or

 

Power is not on.

 

Manually eject the disc (see Using Your

 

DVD.

 

 

 

CD or DVD in the Reference Guide) or

 

 

 

 

 

turn on your Internet PC.

 

 

 

 

 

 

 

 

Display is corrupted

 

Copyright material at beginning

 

Wait a few seconds for video corruption

 

when playing some

 

of movie causes momentary

 

to clear up. If it does not clear up, then

 

DVD movies.

 

corruption.

 

stop and restart the DVD movie.