11-10Troubleshooting Guide

Hard Drive

 

Symptom

 

Problem

 

 

Solution

 

 

 

 

 

 

 

 

 

Hard drive error

 

Part of hard drive has failed.

 

Attempt to repair the drive with the

 

message is

 

 

 

ScanDisk utility. You must be using AC

 

displayed.

 

 

 

power to run ScanDisk.

 

 

 

 

 

1.

Click the Start button.

 

 

 

 

 

2.

Point to Programs, then

 

 

 

 

 

 

Accessories, then System Tools,

 

 

 

 

 

 

and click ScanDisk.

 

 

 

 

 

3.

In the ScanDisk window, select the

 

 

 

 

 

 

drive letter for your hard drive and

 

 

 

 

 

 

other options.

 

 

 

 

 

4.

Click the Start button to begin

 

 

 

 

 

 

repairing your drive. Refer to

 

 

 

 

 

 

Maintaining Your Internet PC in the

 

 

 

 

 

 

Reference Guide for details.

 

 

 

 

 

 

 

 

“Non-system disk or

 

A diskette that does not contain

 

When drive activity stops, remove the

 

disk error” message

 

system files needed to start your

 

diskette and press the spacebar. The

 

is displayed.

 

Internet PC has been inserted in

 

system will start up.

 

 

 

drive.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System files have been

 

Insert a startup disk that has been

 

 

 

damaged.

 

created for your operating system in the

 

 

 

 

 

diskette drive. For more details refer to

 

 

 

 

 

Understanding Your Service and

 

 

 

 

 

Support Options in the Reference Guide.

 

 

 

 

 

1.

Restart your Internet PC.

 

 

 

 

 

2.

At the A:\ prompt, type SYS C: and

 

 

 

 

 

 

press the Enter key. The following

 

 

 

 

 

 

message will be displayed:

 

 

 

 

 

 

‘SYSTEM TRANSFERRED’. This task

 

 

 

 

 

 

will restore the system files to your

 

 

 

 

 

 

hard drive.

 

 

 

 

 

3.

Restart your Internet PC.