11-16Troubleshooting Guide

Power

 

Symptom

 

Problem

 

Solution

 

 

Internet PC will not

 

Power button on your Internet PC

 

Press the Power button on your Internet

 

turn on.

 

has not been pressed.

 

PC.

 

 

 

 

 

 

 

 

 

 

Power plug is not properly

 

Reconnect the power plug to AC

 

 

 

connected to AC adapter or wall

 

adapter and wall outlet.

 

 

 

outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AC adapter is not properly

 

Reconnect the AC adapter to the back

 

 

 

connected to back of your

 

of your Internet PC.

 

 

 

Internet PC.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery is fully discharged or not

 

Connect AC adapter to the back of your

 

 

 

installed.

 

Internet PC and a wall outlet or install a

 

 

 

 

 

charged battery.

 

 

 

Keyboard controller needs to be

 

1. Unplug AC adapter from back of

 

 

 

reset.

 

Internet PC.

 

 

 

 

 

2. Remove the battery and wait 30

 

 

 

 

 

seconds.

 

 

 

 

 

3. Reinstall AC adapter and battery.

 

 

 

 

 

 

 

 

 

 

Wall outlet is bad.

 

Test the outlet by connecting a different

 

 

 

 

 

electrical device to outlet.

 

 

 

 

 

 

 

 

 

 

Wrong memory modules were

 

Review Adding Memory in the Features

 

 

 

used in upgrade, or memory

 

Guide to verify the type of memory

 

 

 

modules were installed in the

 

modules to use and where to install

 

 

 

wrong location.

 

them.

 

 

 

 

 

 

 

 

Internet PC appears

 

Internet PC has locked up.

 

Restart computer by pressing

 

to have locked up.

 

 

 

CTRL+ALT+DEL keys simultaneously.

 

 

 

 

 

 

 

 

 

 

Program being used is not

 

Verify program is certified by Microsoft

 

 

 

certified for Windows by

 

(see program packaging for this

 

 

 

Microsoft.

 

information). If program is Microsoft

 

 

 

 

 

certified then see next problem.