11-6Troubleshooting Guide

Diskette Drive and SuperDisk (available on select models) Drive

 

Symptom

 

Problem

 

Solution

 

 

Diskette drive

 

Diskette is not formatted.

 

Format the diskette by following these

 

cannot save

 

 

 

steps:

 

information to

 

 

 

1. From the desktop, double-click the

 

diskette.

 

 

 

 

 

 

 

My Computer G icon.

 

 

 

 

 

 

 

 

 

 

2. Select the 3 1/2 Floppy (A:) drive.

 

 

 

 

 

3. Click File and point to Format.

 

 

 

 

 

4. Select desired options, and click

 

 

 

 

 

Start to begin formatting the

 

 

 

 

 

diskette.

 

 

 

 

 

5. Once the format is complete, you

 

 

 

 

 

should be able to save your

 

 

 

 

 

information.

 

 

 

 

 

 

 

 

 

 

Diskette is write-protected.

 

Slide the write-protection tab to the

 

 

 

 

 

unlocked position on the diskette.

 

 

 

 

 

 

 

 

 

 

Diskette is full or file is too big.

 

Use another diskette or compress the

 

 

 

 

 

file to reduce the file size.

 

 

 

 

 

 

 

 

 

 

File save command was not

 

When saving information to the diskette

 

 

 

properly executed.

 

drive, verify you are using the correct

 

 

 

 

 

drive. Refer to Storing Your Data in the

 

 

 

 

 

Reference Guide.

 

 

 

 

 

 

 

 

 

 

Diskette is damaged.

 

Replace the damaged diskette.

 

 

 

 

 

 

 

 

SuperDisk drive

 

Wrong diskette is being used.

 

Verify that the disk is a SuperDisk,

 

(available on select

 

 

 

720K, or 1.44 MB diskette.

 

models) cannot read

 

 

 

 

 

 

 

or write to a

 

 

 

 

 

 

 

diskette.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot copy

 

Disk Copy command does not

 

Use the SuperDisk Copy Disk program

 

SuperDisk (available

 

support 120MB disks.

 

included on the SuperDisk Tools Kit to

 

on select models)

 

 

 

copy the SuperDisk.

 

diskette using Disk

 

 

 

 

 

 

 

Copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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HP 1700T Cannot save, Information to, Diskette My Computer G icon, SuperDisk drive, Available on select, On select models
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1700T specifications

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