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| Troubleshooting Guide | ||
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| Internet |
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Symptom |
| Problem |
| Solution |
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Cannot connect to |
| Internet service provider (ISP) |
| Verify Internet settings, or contact your | ||
the Internet. |
| account is not set up properly. |
| Internet service provider (ISP) for | ||
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| assistance. | ||
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| Modem is not set up properly. |
| Reconnect the modem, verifying the | ||
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| Telephone Line to Wall Jack connection. | ||
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| Refer to the Compaq Hardware and | ||
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| Software Setup poster. | ||
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| Web browser is not set up |
| Verify your Web browser is installed and | ||
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| properly. |
| set up to work with your ISP. | ||
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| If no dial tone is found, another |
| Verify all telephone handsets on the | ||
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| telephone handset on the same |
| same line are on the receiver. | ||
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| line is not on the receiver. |
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| Messages have not been cleared |
| If you use an answering service that | ||
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| from answering service. |
| modifies your telephone’s dial tone to | ||
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| inform you of messages, clear all | ||
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| messages and try your call again. | ||
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Instant Internet Zone |
| ISP connection has not been |
| Connect to your ISP and retry the | ||
buttons do not |
| established. |
| Instant Internet Zone buttons. | ||
respond. |
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