Troubleshooting Guide 11-11

 

 

 

 

 

 

 

 

 

Internet

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

Cannot connect to

 

Internet service provider (ISP)

 

Verify Internet settings, or contact your

the Internet.

 

account is not set up properly.

 

Internet service provider (ISP) for

 

 

 

 

assistance.

 

 

 

 

 

 

 

 

Modem is not set up properly.

 

Reconnect the modem, verifying the

 

 

 

 

Telephone Line to Wall Jack connection.

 

 

 

 

Refer to the Compaq Hardware and

 

 

 

 

Software Setup poster.

 

 

 

 

 

 

 

 

Web browser is not set up

 

Verify your Web browser is installed and

 

 

properly.

 

set up to work with your ISP.

 

 

 

 

 

 

 

 

If no dial tone is found, another

 

Verify all telephone handsets on the

 

 

telephone handset on the same

 

same line are on the receiver.

 

 

line is not on the receiver.

 

 

 

 

 

 

 

 

 

 

 

 

Messages have not been cleared

 

If you use an answering service that

 

 

from answering service.

 

modifies your telephone’s dial tone to

 

 

 

 

inform you of messages, clear all

 

 

 

 

messages and try your call again.

 

 

 

 

 

 

Instant Internet Zone

 

ISP connection has not been

 

Connect to your ISP and retry the

buttons do not

 

established.

 

Instant Internet Zone buttons.

respond.