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| Troubleshooting Guide | ||
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| Fax Modem |
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| Symptom |
| Problem |
| Solution |
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| Cannot send or |
| Telephone connections are not |
| Reconnect the fax modem, verifying the | ||
| receive faxes. |
| connected properly. |
| following connections: Telephone Line |
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| to Telephone (for external phone sets) |
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| and Telephone Line to Wall Jack (from |
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| Internet PC to wall outlet). |
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| Fax modem line is not connected |
| Reconnect the fax modem, verifying the |
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| properly. |
| wall jack connection. Refer to the Compaq | ||
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| Hardware and Software Setup poster. |
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| Fax software is not active. |
| Start your fax modem software. |
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| Fax starts to send |
| Line fails to connect. |
| Redial the fax number to send fax |
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| but quits before the |
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| again. |
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| transmission is |
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| Call waiting enabled on line. |
| Refer to |
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| complete. |
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| instructions on how to disable call |
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| waiting, or contact your local telephone | ||
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| company. |
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| Connection has |
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| Close all programs, except the fax |
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| failed. |
| conflicting with another program. |
| software, and redial the fax number. |
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| Verify whether mandatory area code is |
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| properly entered or number |
| included in number being dialed or |
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| being dialed is not a fax number. |
| correct fax number is being dialed. |
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| Internet PC is turned off or third- |
| Some |
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| party program is closed. |
| be used to receive faxes when the |
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| program is open. |
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| Games |
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| Symptom |
| Problem |
| Solution |
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| Game crashes |
| Minimum hardware or software |
| Review the game packaging or call the |
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| frequently. |
| requirements set by |
| game’s manufacturer to verify the |
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| manufacturer have not been met. |
| minimum hardware and software |
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| requirements. |
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| Game was not set up properly |
| Reinstall the program, noting any |
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| when installed. |
| settings and default selections that |
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| pertain to your Internet PC, and restart |
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| the game. |
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