Troubleshooting Guide

11-9

 

 

 

 

 

 

 

 

 

 

 

Fax Modem

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

Cannot send or

 

Telephone connections are not

 

Reconnect the fax modem, verifying the

 

receive faxes.

 

connected properly.

 

following connections: Telephone Line

 

 

 

 

 

 

 

to Telephone (for external phone sets)

 

 

 

 

 

 

 

and Telephone Line to Wall Jack (from

 

 

 

 

 

 

 

Internet PC to wall outlet).

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax modem line is not connected

 

Reconnect the fax modem, verifying the

 

 

 

 

 

properly.

 

wall jack connection. Refer to the Compaq

 

 

 

 

 

Hardware and Software Setup poster.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax software is not active.

 

Start your fax modem software.

 

 

 

 

 

 

 

 

 

 

 

Fax starts to send

 

Line fails to connect.

 

Redial the fax number to send fax

 

 

 

but quits before the

 

 

 

again.

 

 

 

transmission is

 

 

 

 

 

 

 

 

Call waiting enabled on line.

 

Refer to third-party software for

 

 

 

complete.

 

 

 

 

 

 

 

 

instructions on how to disable call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

waiting, or contact your local telephone

 

 

 

 

 

company.

 

 

 

 

 

 

 

 

 

 

 

Connection has

 

Third-party fax software is

 

Close all programs, except the fax

 

 

 

failed.

 

conflicting with another program.

 

software, and redial the fax number.

 

 

 

 

 

 

 

 

 

 

 

 

 

Ten-digit phone number is not

 

Verify whether mandatory area code is

 

 

 

 

 

properly entered or number

 

included in number being dialed or

 

 

 

 

 

being dialed is not a fax number.

 

correct fax number is being dialed.

 

 

 

 

 

 

 

 

 

 

 

 

 

Internet PC is turned off or third-

 

Some third-party fax software can only

 

 

 

 

 

party program is closed.

 

be used to receive faxes when the

 

 

 

 

 

 

 

program is open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Games

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

 

 

Game crashes

 

Minimum hardware or software

 

Review the game packaging or call the

 

 

 

frequently.

 

requirements set by

 

game’s manufacturer to verify the

 

 

 

 

 

manufacturer have not been met.

 

minimum hardware and software

 

 

 

 

 

 

 

requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

Game was not set up properly

 

Reinstall the program, noting any

 

 

 

 

 

when installed.

 

settings and default selections that

 

 

 

 

 

 

 

pertain to your Internet PC, and restart

 

 

 

 

 

 

 

the game.