If you have installed the drivers and agents for the RILOE II, verify that the RILOE II and the management PC are on the same subnet. You can verify this quickly by pinging the Remote Insight board from the management PC. See your network administrator for proper routes to access the network interface of the

RILOE II.

Web browser not connecting to the RILOE II IP address

If the Web browser software is configured to use a proxy server, it will not connect to the RILOE II IP address. To resolve this issue, configure the browser not to use the proxy server for the IP address of the RILOE II. For example, in Internet Explorer, select View, Options, click Connection Settings, and then enter the IP address in the Exceptions field.

NOTE: If the RILOE II is using 128-bit encryption, be sure that the client browser supports 128-bit encryption.

Alert and trap problems

The following sections provide troubleshooting information for common alert and trap errors.

Inability to Receive Insight Manager 7 Alerts (SNMP Traps) from the RILOE II

1.Be sure that the correct Systems Insight Manager alert types are enabled.

2.Log on to the RILOE II with administrative access.

3.Click SNMP Settings on the Administration tab.

4.Enter the SNMP IP addresses in the SNMP Trap Destination fields.

Server power status reported incorrectly and send test trap not responding

The power status of the server may be reported as off when the server is actually on. This problem may occur if the server is powered off and then powered back on within four minutes. The following configuration will cause this error to occur:

•The supplied DNS server IP address on the Network Settings page is invalid or unavailable.

•An SNMP trap destination is set as a DNS name is invalid or unavailable.

•Remote Insight Board SNMP Traps are enabled with no destination address defined.

If the preceding configuration is set, Send Test Trap also will not respond for a period of approximately four minutes.

To correct this problem, be sure the DNS server specified in Network Settings is correct. If a DNS server is not on the network, the setting should be 0.0.0.0. Alternately, use IP addresses instead of DNS names when configuring SNMP trap destinations.

NetWare initialization errors

When a NetWare server is started, each driver loaded in the AUTOEXEC.NCF is executed. If a problem is found during execution, an initialization error is displayed. The NetWare error messages table ("NetWare error message table" on page 178) shows potential initialization error messages and suggested courses of action.

Troubleshooting the RILOE II 177