Troubleshooting the Riloe 173 | HP 232664-006 instruction

LOGIN	140
USER_INFO	141
ADD_USER	141
DELETE_USER	143
GET_USER	144
MOD_USER	145
GET_ALL_USERS	146
GET_ALL_USER_INFO	147
RIB_INFO	148
RESET_RIB	149
GET_NETWORK_SETTINGS	149
MOD_NETWORK_SETTINGS	151
GET_GLOBAL_SETTINGS	153
MOD_GLOBAL_SETTINGS	154
CLEAR_EVENTLOG	156
UPDATE_RIB_FIRMWARE	156
GET_FW_VERSION	157
HOTKEY_CONFIG	158
DIR_INFO	159
GET_DIR_CONFIG	159
MOD_DIR_CONFIG	161
SERVER_INFO	163
RESET_SERVER	163
INSERT_VIRTUAL_FLOPPY	164
EJECT_VIRTUAL_FLOPPY	164
COPY_VIRTUAL_FLOPPY	165
GET_VF_STATUS	165
SET_VF_STATUS	166
GET_HOST_POWER_STATUS	167
SET_HOST_POWER	167
GET_VPB_CABLE_STATUS	168
GET_ALL_CABLES_STATUS	169
GET_TWOFACTOR_SETTINGS	169
MOD_TWOFACTOR_SETTINGS	170
Troubleshooting the RILOE II	173
Supported client operating systems and browsers	173
Supported hardware and software	173
Server PCI Slot and Cable Matrix	174
Network connection problems	176
Inability to connect to the board through the NIC	176
Inability to obtain SNMP information from Insight Manager 7 when connected to the Remote Insight
Network interface	176
Web browser not connecting to the RILOE II IP address	177
Alert and trap problems	177
Inability to Receive Insight Manager 7 Alerts (SNMP Traps) from the RILOE II	177
Server power status reported incorrectly and send test trap not responding	177
NetWare initialization errors	177
NetWare error message table	178
Miscellaneous problems	178
Accessing System Partition Utilities	178
Inability to reboot the server	178
Inability to upgrade the RILOE II firmware	179
Incorrect time or date of entries in the event log	179
	Contents 6

Image 6

HP 232664-006 manual Troubleshooting the Riloe 173

Contents

HP Remote Insight Lights-Out Edition II User Guide Audience assumptions Contents Directory services Riloe II securitySystems Insight Manager integration Directory-enabled remote management 103 Scripting, command line, and utility options 110 Troubleshooting the Riloe 173 Regulatory compliance notices 195 Directory Services schema 187Technical support 194 Acronyms and abbreviations 199 Index 202 Riloe II kit contents Operational overviewNew in this release Virtual Power Button cable 4-pin Installing the Riloe Preparing to install Riloe Remote Insight cable configuration Keyboard/mouse adapter cable configuration Installing Riloe II in the server Installing Internal Cables Installing a Remote Insight cable 16-pin Connecting external cables to RiloeInstalling a Virtual Power Button cable 4-pin Installing a Remote Insight cable 30-pin Keyboard/mouse adapter cable connection Headless server deployment Monitor cable connection AC power adapter connection LAN cable connection Powering up the server Remote setup Configuring the RiloeConfiguration options ROM-Based Setup Utility F8 Microsoft device driver support Installing Riloe II device driversSmartStart setup of Riloe Novell NetWare device driver support Disabling DNS/DHCP Linux device driver support Configuring the Riloe II Using the Riloe Accessing Riloe II for the first time Using the Riloe II Features of the Riloe Managing the user and configuration settings of the RiloeUser configurations and settings Adding authorized users Click User Settings on the Administration tabClick Restore User Information Modifying an existing users profile Network settings Click Network Settings in the Administration tab Parameter Default value Definition Global settings Administration Click Global Settings External power connector to the operating system agent Snmp alerts and settings Riloe Generating Test Alerts Click Apply Snmp SettingsSnmp Pass-through Status Disabling Alerts Two-Factor Authentication Settings Security Settings Riloe II firmware updates Using the Remote Console Local Cursor Using Enhanced Features of the Remote ConsoleRemote Console Information Option Refresh Recommended server settings Recommended client settingsRemote Console Linux settings Microsoft Windows 2000 settings Red Hat Linux and Suse Linux server settings Microsoft Windows Server 2003 settingsMicrosoft Windows NT 4.0 and Windows 2000 settings Novell NetWare settings Supported hot keys Video replays of previous server Reset Sequences Click Reset Sequences on the Remote Console tabWindows EMS console Terminal Services pass-through option Terminal Services Client requirements Windows RDP Pass-Through service Terminal Services pass-through installationWindows 2000 Terminal Services port change Terminal Services warning message Enabling the Terminal Services Pass-Through optionTerminal Services Pass-Through status FileImport Terminal Services button display Remote Console and Terminal Services clientsTroubleshooting Terminal Services ComputerPropertiesRemoteRemote Desktop Using virtual devices ManagementSystem ToolsEvent ViewerApplication Virtual power Virtual media Riloe II Virtual Floppy Select Local Media DriveClick Connect Virtual Floppy operating systems notes MS-DOS Virtual Floppy screen Mounting USB Virtual Media Floppy in LinuxUploading a diskette image to the remote server Changing Virtual Floppy drive settings Submit Changes Copying files on the host server to the Virtual Floppy drive Diskette Image Utility Using the Riloe II Using the Riloe II Riloe II Virtual CD-ROM Select Local CD-ROM Drive Virtual Media CD-ROM operating system notes Creating Riloe II disk image files Mounting USB Virtual Media CD-ROM in LinuxClick Create Disk Image Cancel Resetting the Riloe II to the factory default settingsVirtual Media applet timeout Riloe II Virtual Media privilege Pocket PC access with Riloe Getting help Using the Riloe II Using the Riloe II Using the Riloe II General security guidelines Password guidelinesRiloe II security Encryption Setting up local user accounts Two-factor authenticationSetting up two-factor authentication for the first time Click View/Modify Click Add a certificate Two-factor authentication user certificates Setting up directory user accountsClick View/Modify Two-factor authentication login Introduction to certificate services Certificates Configuring Automatic Certificate Request Installing certificate servicesVerifying directory services Select FinishCloseOK Securing Rbsu Systems Insight Manager integration Integrating Riloe II with Systems Insight ManagerSystems Insight Manager functional overview Systems Insight Manager identification and association Systems Insight Manager statusSystems Insight Manager links Configuring Systems Insight Manager identification Systems Insight Manager systems lists Receiving Snmp alerts in Systems Insight Manager Systems Insight Manager port matching Systems Insight Manager integration Directory services Overview of directory integrationBenefits of directory integration Schema-free HP Extended schemaHow directory integration works Schema-free scripted setup Setup for Schema-free directory integrationSchema-free browser-based setup Active Directory preparation Better Login Flexibility Schema-free HPLOMIG-based setup Schema-free setup optionsMinimum Login Flexibility Maximum Login Flexibility Setting up HP schema directory integration Features supported by HP schema directory integrationSetting up directory services Directory services support Schema required software Schema installer Schema PreviewSetup Directory services Active Directory installation prerequisites Management snap-in installerDirectory services for Active Directory Results Directory services preparation for Active Directory Snap-in installation and initialization for Active Directory NewHPObject Directory services Directory services objects Active Directory snap-ins Active Directory role restrictions Directory services Active Directory Lights-Out management Directory services for eDirectory EDirectory installation prerequisitesSnap-in installation and initialization for eDirectory Directory services Directory services Directory Services objects for eDirectory Role managed devices Members Enforced client IP address or DNS name access EDirectory Role RestrictionsTime restrictions Lights-Out Management Directory settings User login using directory services Name or multi-host DNS name. If an IP address is Group administration Click Test Directory Settings Directory tests Using existing groups Directory-enabled remote managementIntroduction to directory-enabled remote management Creating roles to follow organizational structure Using multiple roles Role time restrictions How directory login restrictions are enforcedRestricting roles Role address restrictions User restrictions User address restrictionsHow user time restrictions are enforced Creating multiple restrictions and roles Using bulk import tools Directory-enabled remote management Overview of the Lights-Out DOS utility Scripting, command line, and utility optionsCommand line arguments Cpqlodos general guidelines Ribcl XML Commands for Cpqlodos Virtfloppy Cpqlodos parameter Cpqlodos runtime errorAdduser runtime errors Adduser parameters Pre-migration checklist Lights-Out directories migration utilitiesCompatibility HP Lights-Out directory package Hpqlomig operationFinding management processors 16.100.225.20RILOEII1.20RILOE2DBuserpasswordDefault Schema Upgrading firmware on management processors Selecting a directory access method Naming management processors Configuring directories when HP Extended schema is selected Scripting, command line, and utility options Setting up management processors for directories Hpqlomgc operation Management processor directory settings are updated Launching Hpqlomgc using application launchFirmware version is validated and updated if necessary Directory is updated Hpqlomgc command language RILOE2CONFIG Lights-Out Configuration Utility RILOE2CONFIG Create a custom command Create a customized listCreate a task Click QueriesDevice Application Launch using Systems Insight ManagerQuery definition in Systems Insight Manager Select Management Processor and click OK Batch processing using the Lights-Out Configuration Utility Lights-Out Configuration Utility parameters Using Perl with the XML scripting interface XML enhancements Opening an SSL connection Sending the XML header and script body Readloop Scripting, command line, and utility options Hponcfg supported operating systems Hponcfg requirements Windows server installation Installing HponcfgUsing Hponcfg Linux server installation Using Hponcfg on Linux servers Hponcfg command line parameters Using Hponcfg on Windows servers Obtaining an entire configuration Obtaining a specific configuration Remote Insight command language Setting a configurationRibcl sample scripts Ribcl general guidelines XML header Data typesResponse definitions Login parameters LoginRibcl runtime errors Ribcl Userinfo Login runtime errorsUserinfo runtime error Adduser Adduser parameters Deleteuser Adduser runtime errorsDeleteuser runtime errors Deleteuser parameter Getuser parameter Getuser runtime errorsGetuser Getuser return messages Moduser Moduser Parameters Moduser runtime errors Getallusers Getallusers parameters Getallusers runtime errorsGetalluserinfo Getallusers return messages Getalluserinfo parameters Getalluserinfo runtime errorsRibinfo Getalluserinfo return messages Resetrib Getnetworksettings Getnetworksettings Parameters Getnetworksettings Runtime ErrorsGetnetworksettings Return Messages Modnetworksettings Modnetworksettings Parameters Scripting, command line, and utility options Getglobalsettings parameters GetglobalsettingsModnetworksettings Runtime Errors Getglobalsettings runtime errors Modglobalsettings Modglobalsettings parameters Scripting, command line, and utility options Cleareventlog Runtime Errors UpdateribfirmwareModglobalsettings runtime errors Cleareventlog Getfwversion Hotkeyconfig Hotkeyconfig parameters Getdirconfig Dirinfo Getdirconfig runtime errors Getdirconfig return messages Moddirconfig Dirinfo Login Ribcl Moddirconfig parameters Resetserver Serverinfo Insertvirtualfloppy Resetserver parametersInsertvirtualfloppy Runtime Errors Ejectvirtualfloppy Copyvirtualfloppy Getvfstatus Getvfstatus Parameters Getvfstatus Runtime ErrorsSetvfstatus Getvfstatus Return Messages Gethostpowerstatus Sethostpower Getvpbcablestatus Getallcablesstatus GettwofactorsettingsGetallcablesstatus Runtime Errors Getallcablesstatus Parameters Gettwofactorsettings runtime errors ModtwofactorsettingsGettwofactorsettings parameters Gettwofactorsettings return messages Example of enabling Two-Factor Authentication Importing a CA and a user certificate example Modtwofactorsettings parameters Modtwofactorsettings runtime errors Troubleshooting the Riloe Supported client operating systems and browsersSupported hardware and software Server PCI Slot and Cable Matrix USB PCI Network connection problems Inability to connect to the board through the NIC Alert and trap problems NetWare initialization errorsWeb browser not connecting to the Riloe II IP address Accessing System Partition Utilities Miscellaneous problemsNetWare error message table Inability to reboot the server Switch settings SW3 to force ROM upgrade Inability to upgrade the Riloe II firmwareInterpreting LED indicators Incorrect time or date of entries in the event log Resetting the Riloe II to Factory Default Settings Login name and password problemsRemote Console mouse control issue Virtual Floppy media applet is unresponsive Additional information on the state of the host server Troubleshooting the host serverVideo Problems Information logs Integrated Management Log Event Log Entries Not connect to the specified IP address Subsystem Failure Codes Directory Services errors Restarting the host server Invalid credentials Directory Server timeoutDirectory Server connect failed Invalid Directory Server address or port Directory Services schema HP Management Core Ldap OID classes and attributes HpqTarget Core attributesCore class definitions HpqRole HpqPolicyDN HpqRoleIPRestrictionDefaultCore attribute definitions HpqRoleMembership HpqRoleTimeRestriction HpqRoleIPRestrictions Lights-Out Management class definitions Lights-Out Management classesLights-Out Management attributes HpqLOMv100 HpqLOMRightRemoteConsole HpqLOMRightLoginLights-Out Management attribute definitions HpqLOMRightVirtualMedia HpqLOMRightServerReset HpqLOMRightLocalUserAdminHpqLOMRightConfigureSettings Technical support Before you contact HPHP contact information Class a equipment Regulatory compliance noticesFederal Communications Commission notice Class B equipment Modifications Canadian notice Avis CanadienEuropean Union regulatory notice Class a equipment Italy France Bsmi notice Japanese notice Acronyms and abbreviations ILO IML Ribcl Index 77, 78, 81, 83, 85, 92, 99, 106, 114 16, 20, 21 Index