Video Problems

The RILOE II contains an integrated VGA controller. When the RILOE II is first installed, the server detects this controller and attempts to use it by switching video from the embedded video controller of the server. To avoid this problem, be sure that your monitor is connected to the RILOE II. Refer to "Monitor Cable Connection" for more information.

Some servers contain PCI-based VGA controllers. These controllers must be removed to configure the VGA controller on the RILOE II board.

Be sure the RILOE II is installed in a supported PCI slot. Refer to the Server PCI Slot and Cable Matrix (on page 174) to determine the correct slot for the server. If the server is not listed, refer to the HP website (http://www.hp.com/servers/lights-out)for an updated table.

Some servers require disabling of the embedded video before installing the RILOE II board. You can disable the embedded video controller by powering off the server and setting the system configuration maintenance switch 1 to ON.

The following servers require that the embedded video be disabled:

•ProLiant ML330 server

•ProLiant ML350 server

Troubleshooting the host server

The RILOE II provides features for proactive system management and efficient troubleshooting of server problems.

In addition to the Remote Console, you have access to overall server status information, video replay of previous server resets, and other information gathered by the Survey utility.

The RILOE II maintains a complete set of logs for troubleshooting server problems. These logs are the Remote Insight Event Log and the Integrated Management Log.

Full integration with Systems Insight Manager provides warning of potential problems through SNMP trap alerts displayed on an Systems Insight Manager. This integration is achieved by installing and configuring HP Insight agents on the remote server.

Additional information on the state of the host server

The Server Status option provides comprehensive status information about the following items:

•Server information

•POST diagnostic results

Information logs

The System Status tab gives you access to two types of information logs that are useful when troubleshooting host server problems:

•Integrated Management Log (IML)

The IML allows you to view logged remote server events. Logged events include all server-specific events recorded by the system health driver, including operating system information and ROM-based POST codes.

•Remote Insight Event Log

The Remote Insight Event Log ("Event Log Entries" on page 182) is an operating system-independent log that maintains a record of events by date and time. Logged events include major server events,

Troubleshooting the RILOE II 181