HP 3100 Using Correct Type of Phone Cord with Fax test failed, Dial Tone Detection test failed

The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

•Make sure you used the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP Fax, and the other end to your telephone wall jack. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.

If the phone cord that came with the HP Fax is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

The "Dial Tone Detection" test failed

Solution:

•Other equipment, which uses the same phone line as the HP Fax, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect the other equipment from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Make sure you have correctly connected the HP Fax to the telephone wall jack. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

•If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

The fax test failed 49