Troubleshoot setup issues, To extend your phone cord | HP 3100

Chapter 6

(continued)

Problem

Possible solution

TIP: If the HP Fax came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it.

To extend your phone cord

1.Using the phone cord supplied in the box with the HP Fax, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.

2.Connect another phone cord to the open port on the coupler and to the telephone wall jack.

Troubleshoot setup issues

Problem

Hardware setup suggestions

Possible solution

Check the HP Fax

Check the hardware connections

Check the print cartridges

Check the HP Fax to ensure the following:

More information

•Make sure that all packing tape and material have been removed from outside and inside the HP Fax.

•Make sure that the HP Fax is loaded with paper.

•If the Attention light is blinking, check for messages on the control panel.

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the HP Fax and to a working power outlet.

•Make sure that the phone cord is connected to the 1-LINE port.

•Make sure the tape is removed from the print cartridges.

•Make sure that the print cartridges are firmly installed in their correct slot. Press down firmly on each one to ensure proper contact.

•When the HP Fax is first plugged in, it takes approximately 45 seconds to warm up.

•The HP Fax is in the Ready state, and no other lights on the control panel are lit or blinking. If the Attention light is lit or blinking, see the message on the control panel.

•Ensure power cord and other cables are working, and are firmly connected to the HP Fax.

•All packing tapes and materials are removed from the HP Fax.

•Rear access panel is locked into place.

•Paper is loaded correctly in the tray, and is not jammed in the HP Fax.

70 Maintain and troubleshoot

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HP 3100 manual Troubleshoot setup issues, To extend your phone cord

Contents

HP 3100 Fax series HP 3100 Fax series Hewlett-Packard Company notices Safety informationCopyright information Page Contents Fax Copy Support and warranty Configure and manageHP supplies and fax specifications Maintain and troubleshoot Regulatory information Understand the HP Fax parts Get startedFind other resources for the product Resource Description Location Front view Back view Control panel buttons and lights Label Icon Name and Description Load full-size paper To load full-size paper Load originals To load an original in the document feeder tray Send a basic fax Change HP Fax settingsTo change settings from the control panel To select the answer mode via the control panel Set the answer modeSet up faxing for the HP Fax To send a basic fax from the control panel Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Serial-type fax setup Control panel menus Setup MenuUse the HP Fax Fax Menu Copy Menu Message type Use control panel menusControl-panel message types To enter text Text and symbolsType numbers and text on the control-panel keypad To enter a space, pause, or symbol Set up speed-dial entriesAvailable symbols for dialing fax numbers To erase a letter, number, or symbol Set up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Print and view a list of speed-dial entries Tips for selecting and using print mediaSelect print media Photo media Set minimum margins Understand specifications for supported mediaUnderstand supported media types and weights Understand supported sizes Send a fax manually from a phone FaxSend a fax To send a fax manually using the attached handset To initiate a fax manually from an external phone Send a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Press Start FAX Black or Start FAX Color Send a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panel Press Start FAX Black again To send a fax to multiple recipients using group speed dialSend a color original or image/embedded picture fax Press Start FAX Color Change the fax resolution and Lighter/Darker settingsChange the fax resolution Set new default settings To change the resolution from the control panelChange the Lighter / Darker setting To set new default settings from the control panel Receive a fax Send a fax in Error Correction ModeTo change the ECM setting from the control panel Receive a fax manually Set up backup fax reception To receive a fax manually Reprint received faxes from memory Poll to receive a fax Set the paper size for received faxes To set up poll to receive a fax from the control panelForward faxes to another number To forward faxes from the control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the junk fax mode Block junk fax numbers Remove numbers from the junk fax list Add numbers to the junk fax listTo select a number from the caller ID list To remove numbers from the list of junk fax numbers Set the number of rings before answering Change fax settingsConfigure the fax header Change the answer ring pattern for distinctive ring Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the dial type Set the fax speed Select Advanced Fax Setup, and then press Fax SpeedSet the redial options To set the fax speed from the control panel To cancel a number you are dialing Cancel a faxTo cancel a fax Fax over the Internet Copy Change the copy settingsTo save the current settings as defaults for future jobs Make copies from the control panel Set the copy paper type Set the number of copiesSet the copy paper size To change the copy quality from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To resize a document from the control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Enhance blurred areas of your copy To copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy Press Start Copy Color Use reports Configure and manageManage the HP Fax Print fax confirmation reports Print fax error reports Print and view the fax log Fax test failed Test fax setupTo test fax setup To print the fax log from the control panel Fax Connected to Active Telephone Wall Jack test failed SolutionFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Print cartridges Maintain and troubleshootWork with print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Close the print cartridge door Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the HP Fax Clean the glass strip Clean the white strip To clean the white strip Clean the exterior Troubleshooting tips and resourcesSolve printing problems Problem Possible solution Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Documents are missing or faded Solve fax problems Defects HP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cord Clear paper jams To clear a paper jam from the rear door Avoid paper jams To clear a paper jam in the automatic document feeder HP media HP supplies and fax specificationsOrder printing supplies online Supplies Print cartridges Memory specifications Physical specificationsProduct features and capacities Print specifications Electrical specifications Fax specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISO Appendix a Obtain HP telephone support Support and warrantyObtain electronic support Before you call Support process After the phone support period Additional warranty optionsPrepare the HP Fax for shipment HP support by phone Pack the HP Fax To pack the HP Fax Warranty HP product Duration of limited warranty FCC statement Regulatory informationFCC statement Noise emission statement for Germany Geräuschemission Automatic Dialers Regulatory model number Environmental product stewardship program Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of Conformity Index Page Page Page Page CB820-90001* *CB820-90001