Poor print quality and unexpected printouts | HP 3100 instruction

Chapter 6

(continued)

Problem

Possible solution

Check the media settings

More than one page is being picked

Check the print cartridges

More information

Make sure you select the correct quality settings for the media loaded in the tray.

Make sure the page settings match the page size of media loaded in the tray.

For more information on paper-feed problems, see Solve paper-feed problems.

Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges.

Poor print quality and unexpected printouts

Problem

Poor quality printouts

Printout shows bleeding colors

Lines or dots are missing from text or graphics

Possible solution

Check the print cartridges

Check the media

Check the type of media loaded in the HP Fax

Align the print cartridges

Check the print cartridges

Check the type of media loaded in the HP Fax.

Check the print cartridges

Clean the print cartridges

More information

Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Configure and manage and Print cartridges.

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

Make sure the HP Fax supports the type of media you have loaded. For more information, see Understand specifications for supported media.

Align the print cartridges. For more information, see Align the print cartridges.

Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the HP Fax. HP does not guarantee or support refilled print cartridges. For ordering information, see Print cartridges and HP supplies and fax specifications.

For more information, see Select print media.

Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges.

For more information, see Work with print cartridges.

62 Maintain and troubleshoot

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HP 3100 manual Poor print quality and unexpected printouts, Problem Possible solution

Contents

HP 3100 Fax series HP 3100 Fax series Safety information Copyright informationHewlett-Packard Company notices Page Contents Fax Copy Support and warranty Configure and manageHP supplies and fax specifications Maintain and troubleshoot Regulatory information Understand the HP Fax parts Get startedFind other resources for the product Resource Description Location Front view Back view Control panel buttons and lights Label Icon Name and Description Load full-size paper To load full-size paper Load originals To load an original in the document feeder tray Change HP Fax settings To change settings from the control panelSend a basic fax To select the answer mode via the control panel Set the answer modeSet up faxing for the HP Fax To send a basic fax from the control panel Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Serial-type fax setup Control panel menus Setup MenuUse the HP Fax Fax Menu Copy Menu Use control panel menus Control-panel message typesMessage type Text and symbols Type numbers and text on the control-panel keypadTo enter text To enter a space, pause, or symbol Set up speed-dial entriesAvailable symbols for dialing fax numbers To erase a letter, number, or symbol Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up a speed-dial group Print and view a list of speed-dial entries Tips for selecting and using print mediaSelect print media Photo media Set minimum margins Understand specifications for supported mediaUnderstand supported media types and weights Understand supported sizes Fax Send a faxSend a fax manually from a phone To send a fax manually using the attached handset To initiate a fax manually from an external phone Send a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Press Start FAX Black or Start FAX Color Send a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panel To send a fax to multiple recipients using group speed dial Send a color original or image/embedded picture faxPress Start FAX Black again Change the fax resolution and Lighter/Darker settings Change the fax resolutionPress Start FAX Color Set new default settings To change the resolution from the control panelChange the Lighter / Darker setting To set new default settings from the control panel Receive a fax Send a fax in Error Correction ModeTo change the ECM setting from the control panel Receive a fax manually Set up backup fax reception To receive a fax manually Reprint received faxes from memory Poll to receive a fax Set the paper size for received faxes To set up poll to receive a fax from the control panelForward faxes to another number To forward faxes from the control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the junk fax mode Block junk fax numbers Remove numbers from the junk fax list Add numbers to the junk fax listTo select a number from the caller ID list To remove numbers from the list of junk fax numbers Change fax settings Configure the fax headerSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the dial type Set the fax speed Select Advanced Fax Setup, and then press Fax SpeedSet the redial options To set the fax speed from the control panel To cancel a number you are dialing Cancel a faxTo cancel a fax Fax over the Internet Copy Change the copy settingsTo save the current settings as defaults for future jobs Make copies from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type To change the copy quality from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To resize a document from the control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Enhance blurred areas of your copy To copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy Press Start Copy Color Use reports Configure and manageManage the HP Fax Print fax confirmation reports Print fax error reports Print and view the fax log Fax test failed Test fax setupTo test fax setup To print the fax log from the control panel Solution Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed Maintain and troubleshoot Work with print cartridgesPrint cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Close the print cartridge door Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the HP Fax Clean the glass strip Clean the white strip To clean the white strip Troubleshooting tips and resources Solve printing problemsClean the exterior Problem Possible solution Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Documents are missing or faded Solve fax problems Defects HP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cord Clear paper jams To clear a paper jam from the rear door Avoid paper jams To clear a paper jam in the automatic document feeder HP media HP supplies and fax specificationsOrder printing supplies online Supplies Print cartridges Memory specifications Physical specificationsProduct features and capacities Print specifications Electrical specifications Fax specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISO Appendix a Obtain HP telephone support Support and warrantyObtain electronic support Before you call Support process After the phone support period Additional warranty optionsPrepare the HP Fax for shipment HP support by phone Pack the HP Fax To pack the HP Fax Warranty HP product Duration of limited warranty Regulatory information FCC statementFCC statement Noise emission statement for Germany Geräuschemission Automatic Dialers Regulatory model number Environmental product stewardship program Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of Conformity Index Page Page Page Page CB820-90001* *CB820-90001