Chapter 6
(continued)
Problem | Possible solution |
|
|
| extension phone is off the hook, or if you are using a |
| computer |
| Internet. |
|
|
The HP Fax is having problems | Make sure the HP Fax is plugged in. Look at the display |
sending and receiving faxes | on the HP Fax. If the display is blank the HP Fax is |
| unplugged. Make sure the power cord is firmly connected |
| to the HP Fax and plugged into a power outlet. |
| After plugging in the power cord, HP recommends you |
| wait five minutes before sending or receiving a fax. The |
| HP Fax cannot send or receive faxes while it is initializing |
| after being plugged in. |
|
|
| • Check to see if another process has caused an error. |
| Check the display for an error message providing |
| information about the problem and how to solve it. If |
| there is an error, the HP Fax will not send or receive |
| a fax until the error condition is resolved. |
| • The phone line connection might be noisy. Phone |
| lines with poor sound quality (noise) can cause faxing |
| problems. Check the sound quality of the phone line |
| by plugging a phone into the telephone wall jack and |
| listening for static or other noise. If you hear noise, |
| turn Error Correction Mode (ECM) off and try faxing |
| again. For information about changing ECM, see |
| Send a fax in Error Correction Mode. If the problem |
| persists, contact your telephone company. |
| • If you are using a digital subscriber line (DSL) service, |
| make sure that you have a DSL filter connected or |
| you will not be able to fax successfully. |
| • If you are using either a private branch exchange |
| (PBX) or an integrated services digital network |
| (ISDN) converter/terminal adapter, make sure the HP |
| Fax is connected to the correct port and the terminal |
| adapter is set to the correct switch type for your |
| country/region, if possible. |
| • If the HP Fax shares the same phone line with a DSL |
| service, the DSL modem might not be properly |
| grounded. If the DSL modem is not properly |
| grounded, it can create noise on the phone line. |
| Phone lines with poor sound quality (noise) can |
| cause faxing problems. You can check the sound |
| quality of the phone line by plugging a phone into the |
| telephone wall jack and listening for static or other |
| noise. If you hear noise, turn off your DSL modem and |
| completely remove power for at least 15 minutes. |
| Turn the DSL modem back on and listen to the dial |
| tone again. |
| NOTE: You might notice static on the phone line |
| again in the future. If the HP Fax stops sending and |
| receiving faxes, repeat this process. |
| If the phone line is still noisy, contact your telephone |
| company. For information on turning your DSL |
| modem off, contact your DSL provider for support. |
66 Maintain and troubleshoot