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Problem
The HP Fax is having problems sending a manual fax
The HP Fax cannot receive faxes, but can send faxes
Possible solution
NOTE: This possible solution applies only in the countries/regions that receive a
•Make sure the telephone you use to initiate the fax call is connected directly to the HP Fax. To send a fax manually, the telephone must be connected directly to the port labeled
•If you are sending a fax manually from your phone that is connected directly to the HP Fax, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP Fax.
NOTE: If using a
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP Fax is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.
If you select Tel mode, you will need to receive faxes manually; otherwise, the HP Fax will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.
If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
If you have a computer
Solve fax problems | 67 |
