
Solve paper-feed problems
Problem
Media is not supported for the HP Fax
Media is not picked up from the tray
Media is not coming out correctly
Pages are skewing
Multiple pages are being picked up
Possible solution
Use only media that is supported for the HP Fax. For more information, see Understand specifications for supported media.
•Make sure media is loaded in the tray. For more information, see Load
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
•Make sure the output tray extension is extended; otherwise, printed pages may fall off the HP Fax.
•Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.
•Make sure the media loaded in the tray is aligned to the paper guides. If needed, pull out the tray from the HP Fax and reload the media properly, making sure that the paper guides are properly aligned.
•Load media into the HP Fax only when it is not printing.
•Fan the media before loading.
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure the tray is not overloaded with paper.
•Use HP media for optimum performance and efficiency.
Solve copy problems
Problem
No copy came out
Copies are blank
Possible solution
Check the power
Check the status of the device
Check the trays
Check the trays
More information
Make sure that the power cord is securely connected.
The device might be jammed. Check for jams. See Clear paper jams.
Make sure that media is loaded. See Load
If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load originals.
Solve copy problems | 63 |