Troubleshooting, When you need help | HP 330, 350 manual

Troubleshooting

In this chapter, you'll learn how to diagnose and solve problems, change the print cartridge, and understand the meanings of displayed messages.

When you need help

1.Review this "Troubleshooting" section for problem-solving information.

The fastest way to solve most problems is to take the corrective steps outlined in this section.

2.Make sure you are operating your HP OfficeJet in the correct environment.

The HP OfficeJet is not supported with roll-over phone systems (such as the automatic answering systems often used in large companies), voicemail, call waiting, and other advanced features provided by your phone company.

3.Gather some basic information first if you plan to call HP for help.

If you suspect that your HP OfficeJet will have to be returned or exchanged, have the following information readily available before you contact HP or your dealer:

N Product name and serial number (printed on the back of the HP OfficeJet)

N Description of problem, including any error messages that were displayed

N Purchase date and proof of purchase

N A valid credit card or purchase order number (required for HP's Express Exchange)

4.Call your dealer or the HP Customer Support Center.

If you are unable to resolve your problem after reviewing this

chapter, either contact our dealer or the HP Customer Support Center for further assistance. An HP Customer Support representative will

work with you to quickly determine and solve any problems you may have, and let you know whether repair is necessary.

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HP 330, 350 manual Troubleshooting, When you need help

Contents

HP OfficeJet Model 330 and Model Safety Information Potential Shock Hazard Contents Faxing and Scanning Sending from and Receiving to Your PC Page Making Copies and Printing Using the Front Panel Reference If You Dont Read Anything Else HP OfficeJet Printer/Fax/Copier/Scann erAutoPrompt HP OfficeJet Series 300 Manager Windows software Key Things to Remember about Faxing General Ruhzruglll Using the AutoPrompt Ruhzrugly Sending a paper fax using the AutoPrompt Ruhzrugy Copying using the AutoPrompt Scanning using the AutoPrompt Turning off and on the AutoPrompt Turning off AutoPrompt Turning on AutoPrompt again Sending a Fax Directly from Your PC Name and FaxSend Fax button Sending a Paper Fax Using the Front Panel RUHZRUGsl-47L Making Copies Using the Front Panel Ruhzrug sl-47b Using HP OfficeJet Manager Introducing HP OfficeJet Manager Running the HP OfficeJet Manager Using the HP OfficeJet Manager Help System Using the File Menu Cleaning the Print CartridgeRunning Eclipse FAX SE From the HP OfficeJet Manager Using the OfficeJet Setup Menu Modifying Device SettingsDialing Mode=Tone Redial=On Backup Reception=On Setting is Distinctive Ring=OffRemote Service=Off Beeps=On, Ring and Beep Volume=Soft Using Send Fax Setup Changing the Header for Your Outgoing Faxes Selecting Dialing Mode Setting Automatic Redial Option Setting up Speed Dialing for Paper Faxes Only Choose OfficeJet Setup/Speed Dial Setup Storing Speed Dial Codes for IndividualsSpecial Characters Use in Fax Numbers Select Speed Dial Setup from the OfficeJet Setup menu Storing Speed Dial Codes for Groups Changing the resolution Changing Send Fax QualityChanging the contrast Using Receive Fax Setup Selecting Auto or Manual Receive Mode for incoming faxes If This Is Your Situation This settingChanging the number of rings to answer Choose Setting Automatic Reduction Setting Backup Reception Receive Mode is set to Auto Distinctive RingSilent Detect Remote Service Changing the Loaded Paper Size Setting DOS Printing Options Reducing Copies of Originals Use this printer driver For this type of printer support Controlling Sound Settings Type of Sound Occurs When Adjust usingRing and Beep Volume Ringer Using the Options Menu Being notified of errors or warningsWhen, AutoPrompt, and PC Faxing Using the AutoPrompt Setting PC Faxing options Enabling or disabling PC FaxingIncluding a PC-fax header Routing Received Faxes Printing Logs and Reports Printing a Fax Log Report AutomaticallyPrinting Fax Logs Log, and Print Reports Heading Description Result Pages Type Date Time Duration Diagnostic Printing HP OfficeJet Reports Speed Dial Report HP OfficeJet Speed Dial Report for Menu Settings Report Error only* Send or error Send only Off NormalSoft Tone PC-8 CR onlyOff Portrait Letter Ready 100% Error only Self Test ReportAcme Co 619 Letter 8.5x11 Heading These faxes were not completely sent Sending Paper Faxes What You Need to Know Dialing from the front panel Redial/Pause Sending a Paper Fax Using the AutoPrompt EnabledPage Sending a Paper Fax Using the Front Panel Press the Speed Dial button and a 2-digit code Helpful Hints Sending Paper Faxes To Multiple Fax Numbers Press Enter/Save not Start/ CopyPress Start to send Fax Settings Send Fax Later Sending a Paper Fax At a Future Time Store fax now? 1=Yes 2=No Or press Speed Dial and a two-digit code number Polling Setup Menu Fax Settings Asking to Receive a Fax from Another Fax Machine Polling Adjusting the Resolution These buttons Adjusting the Contrast Fax/Copy Contrast Faxing Scanning Sending from Receiving to Your PC Page Introducing Eclipse FAX SE Using Eclipse FAX SE Using the Help System Preparing to send a fax Send Setup Sending PC Faxes Standard Viewing the Eclipse FAX SE Cover Pages Roundbox Halfpage Thinline Sending a fax From a Windows application Using the Clear Button Company box Phonebook box Modifying the selected phonebook Page Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Page Changing the display All Faxes Viewing Faxes Viewing Fax Information Rescheduling a fax Resending a fax from the Send Log Printing the Send Log Printing a faxDeleting faxes Sending a fax To more than one recipient Duplicate button Page Using Speed Dial for paper faxes Adding a New PhonebookAdding entries from other applications Using Eclipse FAX SE to add a new Phonebook Adding names to a Phonebook Name box Modifying a Phonebook Deleting a Phonebook Creating a group of names from one or more Phonebooks Using the Remove Button Modifying a Phonebook from the Send Fax Dialog Box Importing names Fax numbers from other applications Importing a file of existing entriesPage Receiving a fax to your PC Receive Setup Receiving Faxes to Your PC Using the Receive Log To view, print, or delete faxes Show to display Unread Faxes, Read Faxes, or All Faxes Deleting Faxes Forwarding a Fax Printing Faxes and Files Printing an entire fax From the Send or Receive LogPrinting selected pages A fax from the Send or Receive Log Printing a file from Eclipse FAX SE Using Menus Toolbars to View Faxes Viewing a fax View menu Choose View/Reset Zooming in on aMenu Tools menu View toolbarTool Name Use this tool to Tool Name Use this tool to Thumbnail toolbar Opening a Page from Thumbnail View Scanning Information, refer to your OmniPage Limited Edition manual Scanning using Eclipse Fax SE Scanning and faxingPage Using Eclipse Fax SE to scan and view, or print Page Using Advanced Eclipse FAX SE Features Faxing a document to a file Fax to File button Faxing a saved file from Eclipse FAX SE Adding text to a fax Preparing the document Method 3`Adding text to a fax from the Send or Receive Log Adding text with the Edit toolbar Page Adding an image to a PC fax Page Using the Place Image Window to Add an Image Page Sending Multiple Documents as a Fax Collecting Documents Append Pages button Using the Collect dialog box Page Page Adding an Image to Cover Pages Page Choose Edit/Select Using Letterhead Second Sheets in faxes Creating Letterhead and Second Sheets Method 1 Faxing Your Existing Letterhead to a FileMethod 2 Scanning Your Existing Letterhead Method 3 Creating Letterhead in Eclipse FAX SE Saving Letterhead and Second Sheets Files in Eclipse FAX SEPage Sending faxes with Letterhead and Second Sheets Fax Preview button Using the Fax Preview Feature Setting the New Page Paper Size Making Copies and Printing Choosing media Description Size Tips for Loading Paper and Other Media Using the AutoPrompt to Make Copies Using the Front Panel to Make Copies Helpful Hints Ready Auto Apr-23-96 1030 AM Using the HP OfficeJet Printer Options Print Setup Commands for Selected Windows Applications Opening HP OfficeJet Printer Options Reviewing the Printer Settings Option Use Whenever You Need To Print Printout Option Use Whenever You Need To Print Orientation MediaMedia Size Choosing the Grayscale Options Use Whenever You Need To Print HalftoningIntensity Printing Envelopes With Windows Applications Loading Envelopes Envelope guide Using the Front Panel When and How To Use the Front Panel Using the Menu Buttons Load/Eject Do this Using These buttons Entering Words and SymbolsMoving from one menu to another For this display Do this Press Enter/Save to save Using Send Fax Setup Changing the Header for Your Outgoing FaxesMenu Time/Date, Header Fax Header Menu Adjusting the Contrast Adjusting the ResolutionChanging the Send Fax Quality Changing the Loaded Paper Size Paper Size Using Speed Dial Setup Setting Up a Speed Dial GroupInserting a Pause in a Speed Dial Number Phone Setup Ring/Beep VolumeDialing Mode Auto Redial Controlling Sounds Using Receive Fax Setup Printer Settings Scheduling a FaxControlling the Appearance of Your Printed Documents Send Fax Later Clean the Print Cartridge Copier Settings Copy ReductionClean Pen Changing Copy Reduction Troubleshooting & Maintenance Troubleshooting When you need help Whom to call if youre in the United States MST Whom to call if youre in Canada Mailing address Error Notification Beeps, Blinking Light, Messages For this error condition Heres how youll be notifiedAn error interrupted an activity in progress Serious internal problem was detected Understanding the Displayed Messages Copy cancelled Delayed faxFax cancelled Close cover Fax failed from UnknownFax in memory Memory full Disabled Fax poll failedFax printing Fax reception Load document Before Start TimePress Stop Open cover Clear fax jam Load penOut of ink Replace pen Poll cancelled Out of paperFor fax/copy Paper load failed Report cancelled Waiting for data For further print dataOut of fax paper Redial pending Call for service Check SettingsStored data lost Record the error number, then do one of the following Turn power off/on Turn power offNnn Clear print jam Waiting for poll Waiting to dial Solving Problems While Printing, Faxing, or Copying Lines or dots areMissing from Characters Print Cartridge has Print cartridge are Dried ink on Clogged Nose Think the nozzles On my printCartridge are Clogged Last My phone call is cut off when I try to make a copy Cant get the font Cant receive a Fax from myExtension phones Incoming calls Arent being Never answers a CallEclipse Fax SE Doesnt work on PC faxes quit During sendingInstead.receipt Maintaining Your HP OfficeJet Changing the Print Cartridge Remove both pieces of tape Reference Product Specifications Resolutionn Paper Weight Compatibility Copy Speed Supply/Accessory Number Ordering Information Obtaining a Material Safety Data Sheet Msds Warranty InformationOne-Year Limited Warranty Exclusions Warranty Limitations Regulatory InformationPage Page Telephone Network DOC Requirements Page Index Page Page Page Page Page