Manuals / HP / Computer Equipment / Printer

HP 330, 350 Cant receive a, Fax from my, Extension phones Incoming calls, Arent being, Answered

Models: 330 350

1 227

Download 227 pages 57.46 Kb

Page 202

Some of my menu	An internal error has
settings seem to	caused some or all of the
have reverted to	menu features to revert to
their factory	their factory settings.
values without my
changing them.

Print the Self Test report and check the Current Settings column to find out which menu settings have reverted to the factory settings. Change the settings and re-enter data as appropriate.

For instructions on how to print the Self Test report, see chapter 1.

I can't receive a	Your Receive Mode is not	To be able to receive faxes from extension
fax from my	set correctly.	phones, change your setup to Auto.
extension phones.
Incoming calls	The Distinctive Ring	Turn off the Distinctive Ring feature and
aren't being	feature may be turned on	request the fax be sent again.
answered.	when the service is not
	available in your area or
	you have not subscribed
	to it.

Items on the	The HP OfficeJet is not
HP OfficeJet	properly connected.
Manager menu
bar are grayed
and the "Device
Not Connected"
error displays.

If this happens after a first-time installation

...

Verify that the device is turned on and the cable is properly connected.

Verify that your cable is good. Verify that your LPT port allows bi-drectional communication.

If you've been using the HP OfficeJet Manager and this happens ...

Verify that the device is turned on with the message "Ready" displayed, that the cable is securely connected at both ends, and that a data switch (if used) is set to the HP OfficeJet. Restart Windows and try again.

The AutoPrompt blinks on and off on my PC screen even when I haven't loaded a dccument in the loading tray.

The HP OfficeJet is probably connected to a parallel port being shared with another

device.

The HP OfficeJet requires continuous communication with the PC for the AutoPrompt to work correctly.

Buy an additional parallel port to support the other device.

If you must share the parallel port between the HP OfficeJet and another device, do the following before switching away from the HP OfficeJet:

1.Complete all print, PC fax, and scan activities.

2.Use the HP OfficeJet Manager to dis` able the AutoPrompt and PC faxing (refer to chapter 1).

3.Close the HP OfficeJet Manager.

Image 202

HP 330, 350 manual Cant receive a, Fax from my, Extension phones Incoming calls, Arent being, Answered, Items on

Contents

HP OfficeJet Model 330 and Model Safety Information Potential Shock HazardContents Faxing and Scanning Sending from and Receiving to Your PC Page Making Copies and Printing Using the Front Panel Reference AutoPrompt If You Dont Read Anything ElseHP OfficeJet Printer/Fax/Copier/Scann er HP OfficeJet Series 300 Manager Windows softwareKey Things to Remember about Faxing GeneralRuhzruglll Using the AutoPrompt RuhzruglySending a paper fax using the AutoPrompt RuhzrugyCopying using the AutoPrompt Scanning using the AutoPromptTurning off and on the AutoPrompt Turning off AutoPrompt Turning on AutoPrompt againName and Fax Sending a Fax Directly from Your PCSend Fax button Sending a Paper Fax Using the Front Panel RUHZRUGsl-47LMaking Copies Using the Front Panel Ruhzrug sl-47bUsing HP OfficeJet Manager Introducing HP OfficeJet Manager Running the HP OfficeJet Manager Using the HP OfficeJet Manager Help System Cleaning the Print Cartridge Using the File MenuRunning Eclipse FAX SE From the HP OfficeJet Manager Dialing Mode=Tone Using the OfficeJet Setup MenuModifying Device Settings Redial=OnRemote Service=Off Backup Reception=OnSetting is Distinctive Ring=Off Beeps=On, Ring and Beep Volume=SoftUsing Send Fax Setup Changing the Header for Your Outgoing FaxesSelecting Dialing Mode Setting Automatic Redial OptionSetting up Speed Dialing for Paper Faxes Only Storing Speed Dial Codes for Individuals Choose OfficeJet Setup/Speed Dial SetupSpecial Characters Use in Fax Numbers Select Speed Dial Setup from the OfficeJet Setup menu Storing Speed Dial Codes for GroupsChanging Send Fax Quality Changing the resolutionChanging the contrast Using Receive Fax Setup Changing the number of rings to answer Selecting Auto or Manual Receive Mode for incoming faxesIf This Is Your Situation This setting ChooseSetting Automatic Reduction Setting Backup ReceptionDistinctive Ring Receive Mode is set to AutoSilent Detect Remote Service Changing the Loaded Paper SizeSetting DOS Printing Options Reducing Copies of OriginalsUse this printer driver For this type of printer support Ring and Beep Volume Controlling Sound SettingsType of Sound Occurs When Adjust using RingerBeing notified of errors or warnings Using the Options MenuWhen, AutoPrompt, and PC Faxing Using the AutoPrompt Enabling or disabling PC Faxing Setting PC Faxing optionsIncluding a PC-fax header Routing Received Faxes Printing Fax Logs Printing Logs and ReportsPrinting a Fax Log Report Automatically Log, and Print ReportsHeading DescriptionResult Pages Type Date Time Duration Diagnostic Printing HP OfficeJet Reports Speed Dial ReportHP OfficeJet Speed Dial Report for Menu Settings Report Soft Error only* Send or error Send only OffNormal ToneOff Portrait PC-8CR only LetterReady 100%Acme Co 619 Error onlySelf Test Report Letter 8.5x11Heading These faxes were not completely sent Sending Paper Faxes What You Need to Know Dialing from the front panelRedial/Pause Sending a Paper Fax Using the AutoPrompt EnabledPage Sending a Paper Fax Using the Front Panel Press the Speed Dial button and a 2-digit codeHelpful Hints Press Enter/Save not Start/ Copy Sending Paper Faxes To Multiple Fax NumbersPress Start to send Fax Settings Send Fax Later Sending a Paper Fax At a Future TimeStore fax now? 1=Yes 2=No Or press Speed Dial and a two-digit code numberPolling Setup Menu Fax SettingsAsking to Receive a Fax from Another Fax Machine Polling Adjusting the Resolution These buttonsAdjusting the Contrast Fax/Copy ContrastFaxing Scanning Sending from Receiving to Your PC Page Introducing Eclipse FAX SE Using Eclipse FAX SE Using the Help System Preparing to send a fax Send Setup Sending PC FaxesStandard Viewing the Eclipse FAX SE Cover Pages Roundbox Halfpage Thinline Sending a fax From a Windows application Using the Clear Button Company box Phonebook boxModifying the selected phonebook Page Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Page Changing the display All FaxesViewing Faxes Viewing Fax InformationRescheduling a fax Resending a fax from the Send Log Printing a fax Printing the Send LogDeleting faxes Sending a fax To more than one recipient Duplicate button Page Adding a New Phonebook Using Speed Dial for paper faxesAdding entries from other applications Using Eclipse FAX SE to add a new Phonebook Adding names to a Phonebook Name boxModifying a Phonebook Deleting a Phonebook Creating a group of names from one or more PhonebooksUsing the Remove Button Modifying a Phonebook from the Send Fax Dialog Box Importing names Fax numbers from other applications Importing a file of existing entriesPage Receiving a fax to your PC Receive Setup Receiving Faxes to Your PCUsing the Receive Log To view, print, or delete faxes Show to display Unread Faxes, Read Faxes, or All FaxesDeleting Faxes Forwarding a Fax Printing an entire fax From the Send or Receive Log Printing Faxes and FilesPrinting selected pages A fax from the Send or Receive Log Printing a file from Eclipse FAX SE Using Menus Toolbars to View Faxes Viewing a faxView menu Zooming in on a Choose View/ResetMenu View toolbar Tools menuTool Name Use this tool to Tool Name Use this tool to Thumbnail toolbar Opening a Page from Thumbnail ViewScanning Information, refer to your OmniPage Limited Edition manual Scanning using Eclipse Fax SE Scanning and faxingPage Using Eclipse Fax SE to scan and view, or print Page Using Advanced Eclipse FAX SE Features Faxing a document to a fileFax to File button Faxing a saved file from Eclipse FAX SE Adding text to a fax Preparing the document Method 3`Adding text to a fax from the Send or Receive Log Adding text with the Edit toolbar Page Adding an image to a PC fax Page Using the Place Image Window to Add an Image Page Sending Multiple Documents as a Fax Collecting DocumentsAppend Pages button Using the Collect dialog box Page Page Adding an Image to Cover Pages Page Choose Edit/Select Using Letterhead Second Sheets in faxes Method 1 Faxing Your Existing Letterhead to a File Creating Letterhead and Second SheetsMethod 2 Scanning Your Existing Letterhead Method 3 Creating Letterhead in Eclipse FAX SE Saving Letterhead and Second Sheets Files in Eclipse FAX SEPage Sending faxes with Letterhead and Second Sheets Fax Preview buttonUsing the Fax Preview Feature Setting the New Page Paper Size Making Copies and Printing Choosing media Description SizeTips for Loading Paper and Other Media Using the AutoPrompt to Make Copies Using the Front Panel to Make Copies Helpful Hints Ready Auto Apr-23-96 1030 AM Using the HP OfficeJet Printer Options Print Setup Commands for Selected Windows ApplicationsOpening HP OfficeJet Printer Options Reviewing the Printer Settings Option Use Whenever You Need To Print PrintoutMedia Option Use Whenever You Need To Print OrientationMedia Size Use Whenever You Need To Print Halftoning Choosing the Grayscale OptionsIntensity Printing Envelopes With Windows Applications Loading Envelopes Envelope guide Using the Front Panel When and How To Use the Front Panel Using the Menu Buttons Load/EjectMoving from one menu to another Do this Using These buttonsEntering Words and Symbols For this displayDo this Press Enter/Save to save Menu Time/Date, Header Fax Header Using Send Fax SetupChanging the Header for Your Outgoing Faxes MenuAdjusting the Resolution Adjusting the ContrastChanging the Send Fax Quality Changing the Loaded Paper Size Paper SizeInserting a Pause in a Speed Dial Using Speed Dial SetupSetting Up a Speed Dial Group NumberDialing Mode Auto Redial Phone SetupRing/Beep Volume Controlling SoundsUsing Receive Fax Setup Controlling the Appearance of Your Printed Documents Printer SettingsScheduling a Fax Send Fax LaterClean Pen Clean the Print CartridgeCopier Settings Copy Reduction Changing Copy ReductionTroubleshooting & Maintenance Troubleshooting When you need helpWhom to call if youre in the United States MST Whom to call if youre in Canada Mailing address An error interrupted an activity in progress Error Notification Beeps, Blinking Light, MessagesFor this error condition Heres how youll be notified Serious internal problem was detectedUnderstanding the Displayed Messages Fax cancelled Copy cancelledDelayed fax Close coverFax in memory Fax failed fromUnknown Memory fullFax printing DisabledFax poll failed Fax receptionPress Stop Load documentBefore Start Time Open coverOut of ink Clear fax jamLoad pen Replace penFor fax/copy Poll cancelledOut of paper Paper load failedOut of fax paper Report cancelledWaiting for data For further print data Redial pendingCheck Settings Call for serviceStored data lost Record the error number, then do one of the following Nnn Turn power off/onTurn power off Clear print jamWaiting for poll Waiting to dialMissing from Solving Problems While Printing, Faxing, or CopyingLines or dots are CharactersPrint Cartridge has Print cartridge are Dried ink on Clogged NoseCartridge are Think the nozzlesOn my print Clogged LastMy phone call is cut off when I try to make a copy Cant get the fontExtension phones Incoming calls Cant receive aFax from my Arent beingEclipse Fax SE Never answers aCall Doesnt work onDuring sending PC faxes quitInstead.receipt Maintaining Your HP OfficeJet Changing the Print Cartridge Remove both pieces of tape Reference Product Specifications ResolutionnPaper Weight Compatibility Copy Speed Supply/Accessory Number Ordering InformationOne-Year Limited Warranty Obtaining a Material Safety Data Sheet MsdsWarranty Information ExclusionsWarranty Limitations Regulatory InformationPage Page Telephone Network DOC Requirements Page Index Page Page Page Page Page