Solving Problems While Printing, Faxing, or Copying | HP 330, 350

Solving Problems

While Printing, Faxing, or Copying

This section describes how to solve problems you might encounter while using the HP OfficeJet.

Symptom:		Cause:
Lines or dots are		The connection between
Lines or dots are		The connection between
missing from the		the print cartridge and
characters in the		cradle is intermittent.
printout.
		OR
		The copper contacts of
		the print cartridge are
		dirty.

Solution:

Remove the print cartridge and reinstall it. Try printing again. You may need to repeat this before the ink resumes a continuous flow.

OR

1.Remove the print cartridge. (For help, see the instructions in "Changing the Print Cartridge" later in this chapter.) Use a lint-free damp cloth to gently clean the copper contacts on the print cartridge and the print cartridge cradle.

sl-61

2.Reinstall the print cartridge and try printing again. If the print quality re` mains poor after cleaning the contacts, clean the ink nozzles as described for the next symptom in this table.

Image 198

HP 330, 350 Solving Problems While Printing, Faxing, or Copying, Lines or dots are, Missing from, Characters, Printout

Contents

HP OfficeJet Model 330 and Model Safety Information Potential Shock Hazard Contents Faxing and Scanning Sending from and Receiving to Your PC Page Making Copies and Printing Using the Front Panel Reference AutoPrompt If You Dont Read Anything ElseHP OfficeJet Printer/Fax/Copier/Scann er HP OfficeJet Series 300 Manager Windows software Key Things to Remember about Faxing General Ruhzruglll Using the AutoPrompt Ruhzrugly Sending a paper fax using the AutoPrompt Ruhzrugy Copying using the AutoPrompt Scanning using the AutoPrompt Turning off and on the AutoPrompt Turning off AutoPrompt Turning on AutoPrompt again Sending a Fax Directly from Your PC Name and FaxSend Fax button Sending a Paper Fax Using the Front Panel RUHZRUGsl-47L Making Copies Using the Front Panel Ruhzrug sl-47b Using HP OfficeJet Manager Introducing HP OfficeJet Manager Running the HP OfficeJet Manager Using the HP OfficeJet Manager Help System Using the File Menu Cleaning the Print CartridgeRunning Eclipse FAX SE From the HP OfficeJet Manager Dialing Mode=Tone Using the OfficeJet Setup MenuModifying Device Settings Redial=On Remote Service=Off Backup Reception=OnSetting is Distinctive Ring=Off Beeps=On, Ring and Beep Volume=Soft Using Send Fax Setup Changing the Header for Your Outgoing Faxes Selecting Dialing Mode Setting Automatic Redial Option Setting up Speed Dialing for Paper Faxes Only Choose OfficeJet Setup/Speed Dial Setup Storing Speed Dial Codes for IndividualsSpecial Characters Use in Fax Numbers Select Speed Dial Setup from the OfficeJet Setup menu Storing Speed Dial Codes for Groups Changing the resolution Changing Send Fax QualityChanging the contrast Using Receive Fax Setup Changing the number of rings to answer Selecting Auto or Manual Receive Mode for incoming faxesIf This Is Your Situation This setting Choose Setting Automatic Reduction Setting Backup Reception Receive Mode is set to Auto Distinctive RingSilent Detect Remote Service Changing the Loaded Paper Size Setting DOS Printing Options Reducing Copies of Originals Use this printer driver For this type of printer support Ring and Beep Volume Controlling Sound SettingsType of Sound Occurs When Adjust using Ringer Using the Options Menu Being notified of errors or warningsWhen, AutoPrompt, and PC Faxing Using the AutoPrompt Setting PC Faxing options Enabling or disabling PC FaxingIncluding a PC-fax header Routing Received Faxes Printing Fax Logs Printing Logs and ReportsPrinting a Fax Log Report Automatically Log, and Print Reports Heading Description Result Pages Type Date Time Duration Diagnostic Printing HP OfficeJet Reports Speed Dial Report HP OfficeJet Speed Dial Report for Menu Settings Report Soft Error only* Send or error Send only OffNormal Tone Off Portrait PC-8CR only Letter Ready 100% Acme Co 619 Error onlySelf Test Report Letter 8.5x11 Heading These faxes were not completely sent Sending Paper Faxes What You Need to Know Dialing from the front panel Redial/Pause Sending a Paper Fax Using the AutoPrompt EnabledPage Sending a Paper Fax Using the Front Panel Press the Speed Dial button and a 2-digit code Helpful Hints Sending Paper Faxes To Multiple Fax Numbers Press Enter/Save not Start/ CopyPress Start to send Fax Settings Send Fax Later Sending a Paper Fax At a Future Time Store fax now? 1=Yes 2=No Or press Speed Dial and a two-digit code number Polling Setup Menu Fax Settings Asking to Receive a Fax from Another Fax Machine Polling Adjusting the Resolution These buttons Adjusting the Contrast Fax/Copy Contrast Faxing Scanning Sending from Receiving to Your PC Page Introducing Eclipse FAX SE Using Eclipse FAX SE Using the Help System Preparing to send a fax Send Setup Sending PC Faxes Standard Viewing the Eclipse FAX SE Cover Pages Roundbox Halfpage Thinline Sending a fax From a Windows application Using the Clear Button Company box Phonebook box Modifying the selected phonebook Page Using the Special Options If You Get a Busy Signal Sending a Quick Note from Eclipse FAX SE Page Changing the display All Faxes Viewing Faxes Viewing Fax Information Rescheduling a fax Resending a fax from the Send Log Printing the Send Log Printing a faxDeleting faxes Sending a fax To more than one recipient Duplicate button Page Using Speed Dial for paper faxes Adding a New PhonebookAdding entries from other applications Using Eclipse FAX SE to add a new Phonebook Adding names to a Phonebook Name box Modifying a Phonebook Deleting a Phonebook Creating a group of names from one or more Phonebooks Using the Remove Button Modifying a Phonebook from the Send Fax Dialog Box Importing names Fax numbers from other applications Importing a file of existing entriesPage Receiving a fax to your PC Receive Setup Receiving Faxes to Your PC Using the Receive Log To view, print, or delete faxes Show to display Unread Faxes, Read Faxes, or All Faxes Deleting Faxes Forwarding a Fax Printing Faxes and Files Printing an entire fax From the Send or Receive LogPrinting selected pages A fax from the Send or Receive Log Printing a file from Eclipse FAX SE Using Menus Toolbars to View Faxes Viewing a fax View menu Choose View/Reset Zooming in on aMenu Tools menu View toolbarTool Name Use this tool to Tool Name Use this tool to Thumbnail toolbar Opening a Page from Thumbnail View Scanning Information, refer to your OmniPage Limited Edition manual Scanning using Eclipse Fax SE Scanning and faxingPage Using Eclipse Fax SE to scan and view, or print Page Using Advanced Eclipse FAX SE Features Faxing a document to a file Fax to File button Faxing a saved file from Eclipse FAX SE Adding text to a fax Preparing the document Method 3`Adding text to a fax from the Send or Receive Log Adding text with the Edit toolbar Page Adding an image to a PC fax Page Using the Place Image Window to Add an Image Page Sending Multiple Documents as a Fax Collecting Documents Append Pages button Using the Collect dialog box Page Page Adding an Image to Cover Pages Page Choose Edit/Select Using Letterhead Second Sheets in faxes Creating Letterhead and Second Sheets Method 1 Faxing Your Existing Letterhead to a FileMethod 2 Scanning Your Existing Letterhead Method 3 Creating Letterhead in Eclipse FAX SE Saving Letterhead and Second Sheets Files in Eclipse FAX SEPage Sending faxes with Letterhead and Second Sheets Fax Preview button Using the Fax Preview Feature Setting the New Page Paper Size Making Copies and Printing Choosing media Description Size Tips for Loading Paper and Other Media Using the AutoPrompt to Make Copies Using the Front Panel to Make Copies Helpful Hints Ready Auto Apr-23-96 1030 AM Using the HP OfficeJet Printer Options Print Setup Commands for Selected Windows Applications Opening HP OfficeJet Printer Options Reviewing the Printer Settings Option Use Whenever You Need To Print Printout Option Use Whenever You Need To Print Orientation MediaMedia Size Choosing the Grayscale Options Use Whenever You Need To Print HalftoningIntensity Printing Envelopes With Windows Applications Loading Envelopes Envelope guide Using the Front Panel When and How To Use the Front Panel Using the Menu Buttons Load/Eject Moving from one menu to another Do this Using These buttonsEntering Words and Symbols For this display Do this Press Enter/Save to save Menu Time/Date, Header Fax Header Using Send Fax SetupChanging the Header for Your Outgoing Faxes Menu Adjusting the Contrast Adjusting the ResolutionChanging the Send Fax Quality Changing the Loaded Paper Size Paper Size Inserting a Pause in a Speed Dial Using Speed Dial SetupSetting Up a Speed Dial Group Number Dialing Mode Auto Redial Phone SetupRing/Beep Volume Controlling Sounds Using Receive Fax Setup Controlling the Appearance of Your Printed Documents Printer SettingsScheduling a Fax Send Fax Later Clean Pen Clean the Print CartridgeCopier Settings Copy Reduction Changing Copy Reduction Troubleshooting & Maintenance Troubleshooting When you need help Whom to call if youre in the United States MST Whom to call if youre in Canada Mailing address An error interrupted an activity in progress Error Notification Beeps, Blinking Light, MessagesFor this error condition Heres how youll be notified Serious internal problem was detected Understanding the Displayed Messages Fax cancelled Copy cancelledDelayed fax Close cover Fax in memory Fax failed fromUnknown Memory full Fax printing DisabledFax poll failed Fax reception Press Stop Load documentBefore Start Time Open cover Out of ink Clear fax jamLoad pen Replace pen For fax/copy Poll cancelledOut of paper Paper load failed Out of fax paper Report cancelledWaiting for data For further print data Redial pending Call for service Check SettingsStored data lost Record the error number, then do one of the following Nnn Turn power off/onTurn power off Clear print jam Waiting for poll Waiting to dial Missing from Solving Problems While Printing, Faxing, or CopyingLines or dots are Characters Print Cartridge has Print cartridge are Dried ink on Clogged Nose Cartridge are Think the nozzlesOn my print Clogged Last My phone call is cut off when I try to make a copy Cant get the font Extension phones Incoming calls Cant receive aFax from my Arent being Eclipse Fax SE Never answers aCall Doesnt work on PC faxes quit During sendingInstead.receipt Maintaining Your HP OfficeJet Changing the Print Cartridge Remove both pieces of tape Reference Product Specifications Resolutionn Paper Weight Compatibility Copy Speed Supply/Accessory Number Ordering Information One-Year Limited Warranty Obtaining a Material Safety Data Sheet MsdsWarranty Information Exclusions Warranty Limitations Regulatory InformationPage Page Telephone Network DOC Requirements Page Index Page Page Page Page Page