POST Error Messages

POST Error Messages (Continued)

Screen Message

Probable Cause

 

Recommended Action

 

 

 

 

1720-SMART Hard

Hard drive is about to

1.

Determine if hard drive is giving

Drive Detects Imminent

fail. (Some hard drives

 

correct error message. Enter

Failure

have a firmware patch

 

Computer Setup and run the Drive

 

that will fix an erroneous

 

Protection System test under

 

error message.)

 

Storage > DPS Self-test.

 

 

2.

Apply firmware patch if applicable

 

 

 

(available at www.hp.com/support).

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling

One or more SATA

Ensure SATA connectors are used in

Error

devices are improperly

ascending order. For one device, use

 

attached. For optimal

SATA 0. For two devices, use SATA 0

 

performance, the SATA 0 and SATA 1. For three devices, use SATA

 

and SATA 1 connectors

0, SATA1, and SATA 2.

 

must be used before

 

 

 

SATA 2 and SATA 3.

 

 

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.

1801-Microcode Patch

Processor not supported

1.

Upgrade BIOS to proper version.

Error

by ROM BIOS.

2.

Change the processor.

 

 

 

 

 

 

2200-PMM Allocation

Memory error during

1.

Reboot the computer.

Error during MEBx

POST execution of the

2.

Unplug the power cord, re-seat the

Download

Management Engine

 

(ME) BIOS Extensions

 

memory modules, and reboot the

 

option ROM

 

computer.

 

 

3.

If the memory configuration was

 

 

 

recently changed, unplug the

 

 

 

computer, restore the original

 

 

 

memory configuration, and reboot

 

 

 

the computer.

 

 

4.

If the error persists, replace the

 

 

 

system board.

 

 

 

 

 

C–6

433611-001

Service Reference Guide, dx7730