Troubleshooting Without Diagnostics

 

 

 

 

 

 

Solving Hard Drive Problems

 

 

 

 

 

 

 

 

 

 

 

Solving Hard Drive Problems

 

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

Hard drive error occurs.

Hard disk has bad

Use a utility to locate and block

 

 

 

 

sectors or has failed.

usage of bad sectors. If necessary,

 

 

 

 

reformat the hard disk.

 

 

 

 

In Windows XP, right-click Start,

 

 

 

 

click Explore, and select a drive.

 

 

 

 

Select File > Properties > Tools.

 

 

 

 

Under Error-checking, click

 

 

 

 

Check Now.

 

 

 

 

 

 

 

Disk transaction problem.

Either the directory

In Windows XP, right-click Start,

 

 

 

 

structure is bad or there

click Explore, and select a drive.

 

 

 

is a problem with a file.

Select File > Properties > Tools.

 

 

 

 

Under Error-checking, click

 

 

 

 

Check Now.

 

 

 

 

 

 

 

 

Drive not found (identified).

Cable could be loose.

Check cable connections.

 

 

 

 

 

 

 

 

 

 

The system may not

1.

See reconfiguration directions in

 

 

 

have automatically

 

the Solving Hardware

 

 

 

recognized a newly

 

Installation Problems section. If

 

 

 

installed device.

 

the system still does not

 

 

 

 

 

recognize the new device,

 

 

 

 

 

check to see if the device is

 

 

 

 

 

listed within Computer Setup. If

 

 

 

 

 

it is listed, the probable cause is

 

 

 

 

 

a driver problem. If it is not

 

 

 

 

 

listed, the probable cause is a

 

 

 

 

 

hardware problem.

 

 

 

 

2.

If this is a newly installed drive,

 

 

 

 

 

enter Setup and try adding a

 

 

 

 

 

POST delay under Advanced

 

 

 

 

 

> Power-On.

 

 

 

 

 

 

 

 

 

The device is attached

Run Computer Setup and ensure the

 

 

 

to a SATA port that has

device’s SATA port is enabled in

 

 

 

been disabled in

Storage > Storage Options.

 

 

 

Computer Setup.

 

 

 

 

 

 

 

 

 

 

 

 

Drive responds slowly

Run Computer Setup and increase

 

 

 

immediately after

the POST Delay in Advanced >

 

 

 

power-up.

Power-On Options.

 

 

 

 

 

 

 

 

Nonsystem disk/NTLDR

System is trying to start

Remove the diskette from the diskette

 

 

missing message

from a non bootable

drive.

 

 

 

diskette.

 

 

 

 

 

 

 

 

 

 

 

Service Reference Guide, dx7300

433611-001

D–9