Troubleshooting Without Diagnostics

Solving Hard Drive Problems (Continued)

Problem

Cause

Solution

Nonsystem disk/NTLDR

System is trying to start

missing message

from the hard drive, but

(continued)

the hard drive may have

 

been damaged.

1.Insert a bootable diskette into the diskette drive and restart the computer.

2.Check hard drive format using fdisk:

If NTFS formatting, use a third party reader to evaluate the drive.

If FAT32 formatting, the hard drive cannot be accessed.

 

System files missing or

1. Insert a bootable system diskette

 

not properly installed.

and restart.

 

 

2. Check hard drive format using

 

 

fdisk:

 

 

If NTFS formatting, use a third

 

 

party reader to evaluate the

 

 

drive.

 

 

If FAT32 formatting, the hard

 

 

drive cannot be accessed.

 

 

3. Install system files for the

 

 

appropriate operating system.

 

 

 

 

Hard drive boot

Run the Computer Setup utility and

 

disabled in Computer

enable the hard drive entry in the

 

Setup.

Storage > Boot Order list.

 

 

 

 

Bootable hard drive is

If attempting to boot from a hard

 

not attached as first in a

drive, ensure it is attached to system

 

multi-hard drive

board connector labeled P60

 

configuration.

SATA 0.

 

 

 

 

Bootable hard drive's

Run the Computer Setup utility and

 

controller is not listed

select Storage > Boot Order

 

first in the Boot Order.

and ensure the bootable hard

 

 

drive's controller is listed

 

 

immediately under the Hard Drive

 

 

entry.

 

 

 

Computer will not boot

The device is attached

Run the Computer Setup utility and

from hard drive.

to a SATA port that has

ensure the device's SATA port is

 

been disabled in

enabled in Storage > Storage

 

Computer Setup.

Options.

 

 

 

 

Boot order is not

Run the Computer Setup utility and

 

correct.

change boot sequence in Storage

 

 

> Boot Order.

 

 

 

 

Hard Drive's “Emulation

Run the Computer Setup utility and

 

Type” is set to “None.”

change the “Emulation Type” to

 

 

“Hard Disk” in the device's details

 

 

under Storage > Device

 

 

Configuration.

 

 

 

 

D–10

433611-001

Service Reference Guide, dx7300