HP 43361 Mute, Cause, Sound, System, device, Problem, standby, standby, Solution, Hardware, Properties, Properties, standby mode, Control Panel, Speech and Audio

Troubleshooting Without Diagnostics

Solving Audio Problems (Continued)

Problem	Cause	Solution
Sound does not come	External speakers	See the sound card documentation
out of the speaker or	plugged into the wrong	for proper speaker connection.
headphones.	audio jack.
(continued)
	Digital CD audio is not	Enable digital CD audio:
	enabled.	1.	From the Control Panel, select
			System.
		2.	On the Hardware tab, click
			the Device Manager button.
		3.	Right-click on the CD/DVD
			device and select Properties.
		4.	On the Properties tab, make
			sure “Enable digital CD
			audio for this CD-ROM
			device” is checked.
	Headphones or devices	Turn on and use headphones or
	connected to the	external speakers, if connected, or
	line-out connector mute	disconnect headphones or external
	the internal speaker.	speakers.
	Volume is muted.	1.	From the Control Panel
			program, click Sound,
			Speech and Audio
			Devices, then click Sounds
			and Audio Devices.
		2.	Click the Mute check box to
			remove the check mark from
			the box.
	Computer is in	Press the power button to resume
	standby mode.	from standby mode.

Ä When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and any unsaved data will be lost.

Sound from headphones is	Headphones are
not clear or muffled.	plugged into the rear
	audio output connector.
	The rear audio
	connector is for
	powered audio devices
	and is not designed for
	headphone use.

Plug the headphones into the headphone connector on the front of the computer.

D–18 433611-001 Service Reference Guide, dx7300