HP 43361 Solving Minor Problems, Num, Lock, Cause, Problem, standby, Num Lock, standby mode, Control Panel, The Num Lock key, Possible Solution, Solving Minor Problems

Troubleshooting Without Diagnostics

Solving Minor Problems

Solving Minor Problems

Problem Cause Possible Solution

Computer appears locked up and will not turn off when the power button is pressed.

Software control of the power switch is not functional.

1.Press and hold the power button for at least four seconds until the computer turns off.

2.Disconnect electrical plug from outlet.

Computer will not	Computer is in	Press the power button or press any
respond to USB	standby mode.	key to resume from standby mode.
keyboard or mouse.		Ä When attempting to resume from
		standby mode, do not hold
		down the power button for more
		than four seconds. Otherwise,
		the computer will shut down and
		you will lose any unsaved data.
	System has locked up.	Restart computer.

Computer date and	RTC (real-time clock)
time display is incorrect.	battery may need to be
	replaced.
	✎ Connecting the
	computer to a live
	AC outlet prolongs
	the life of the RTC
	battery.

1.Reset the date and time under Control Panel. Computer Setup can also be used.

2.Replace the RTC battery.

Computer appears to	Network driver is loaded
pause periodically.	and no network
	connection is established.

Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller.

Cursor will not move	The Num Lock key	Press the Num Lock key. The Num
using the arrow keys on	may be on.	Lock key can be disabled (or
the keypad.		enabled) in Computer Setup.
There is no sound or	There is no sound or	1.	Check the F10 BIOS settings to
sound volume is too	sound volume is too low.		make sure the internal system
low.			speaker is not muted (this setting
			does not affect the external
			speakers).
		2.	Make sure the external speakers
			are properly connected and
			powered on and that the
			speakers' volume control is set
			correctly.
		3.	Use the system volume control
			available in the operating system

to make sure the speakers are not muted or to increase the volume.

D–2 433611-001 Service Reference Guide, dx7300