HP 43361 Solving Network Problems (Continued)

Troubleshooting Without Diagnostics

Solving Network Problems (Continued)

Problem Cause Solution

Diagnostics reports a	The cable is not securely
failure.	connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

	The cable is attached to	Ensure that the cable is attached to
	the incorrect connector.	the correct connector.
	There is a problem with	Ensure that the cable and device at
	the cable or a device at	the other end are operating
	the other end of the cable.	correctly.
	Network controller	Under the Computer Setup
	interrupt is shared with	Advanced menu, change the
	an expansion board.	resource settings for the board.
	The network controller	Replace the system board (NIC is
	is defective.	integral to the system board).
Diagnostics passes, but	Network drivers are not	Make sure the network drivers are
the computer does not	loaded, or driver	loaded and that the driver
communicate with the	parameters do not match	parameters match the configuration
network.	current configuration.	of the network controller.
		Make sure the correct network client
		and protocol is installed.
	The network controller is	Select the Network icon in the
	not configured for this	Control Panel and configure the
	computer.	network controller.
Network controller	Network controller	Under the Computer Setup
stopped working when	interrupt is shared with an	Advanced menu, change the
an expansion board was	expansion board.	resource settings for the board.
added to the computer.
	The network controller	Verify that the drivers were not
	requires drivers.	accidentally deleted when the
		drivers for a new expansion board
		were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

Network controller stops	The files containing the	Reinstall the network drivers, using
working without apparent	network drivers are	the Restore Plus! CD.
cause.	corrupted.

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

Service Reference Guide, dx7300 433611-001 D–25