HP 43361 Solving Keyboard and Mouse Problems, Cause, Start, Problem, standby, standby, Solution, Shut Dow, Num Lock, Num Lock, standby mode, Select Shut down

Troubleshooting Without Diagnostics

Solving Keyboard and Mouse Problems

Solving Keyboard and Mouse Problems

Problem	Cause	Solution
Keyboard commands and	Keyboard connector	1.	On the Windows Desktop, click
typing are not recognized	is not properly		Start.
by the computer.	connected.	2.	Click Shut Down. The Shut
			Down Windows dialog box is
			displayed.
		3.	Select Shut down.
		4.	After the shutdown is complete,
			reconnect the keyboard to the
			back of the computer and
			restart the computer.
	Program in use has	Shut down the computer using
	stopped responding	the mouse and then restart the
	to commands.	computer.
	Keyboard needs	See the Worldwide Limited
	repairs.	Warranty for terms and conditions.
	Wireless device error.	1.	Check software, if available, for
			device status.
		2.	Check/replace device batteries.
		3.	Reset receiver and keyboard.
	Computer is in	Press the power button to resume
	standby mode.	from standby mode.
		Ä When attempting to resume
			from standby mode, do
			not hold down the power
			button for more than four
			seconds. Otherwise, the
			computer will shut down
			and any unsaved data will
			be lost.
Cursor will not move using	The Num Lock key	Press the Num Lock key. The
the arrow keys on the	may be on.	Num Lock light should not be on if
keypad.		you want to use the arrow keys. The
		Num Lock key can be disabled
		(or enabled) in Computer Setup.

D–20 433611-001 Service Reference Guide, dx7300