HP 43361 Solving Memory Problems, Solving Memory Problems

Troubleshooting Without Diagnostics

Solving Memory Problems

ÄCAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.

For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system.

✎The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16 MB of memory in dual-channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and other management functions.

Solving Memory Problems

Problem Cause Solution

System will not boot or does not function properly after installing additional memory modules.

A memory module is not installed in the XMM1 socket.

Ensure that a memory module is installed in the black XMM1 socket on the system board. This socket must be populated with a memory module.

Memory module is not the correct type or speed grade for this system or the new memory module is not seated properly.

Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed.

Out of memory error.	Memory configuration	Use the Device Manager to check
	may not be set up	memory configuration.
	correctly.
	You have run out of	Check the application
	memory to run the	documentation to determine the
	application.	memory requirements.
Memory count during POST	The memory modules	Check that the memory modules
is wrong.	may not be installed	have been installed correctly and
	correctly.	that proper modules are used.
	Integrated graphics may	No action required.
	use system memory.
Insufficient memory error	Too many Terminate	Delete any TSRs that you do
during operation.	and Stay Resident	not need.
	programs (TSRs) are
	installed.

You have run out of memory for the application.

Check the memory requirements for the application or add more memory to the computer.

Service Reference Guide, dx7300 433611-001 D–27