HP 43361 Esc, Ctrl, logo, Cause, Start, Enter, Enter, Problem, Windows, standby, standby, Solution, Shut Down, Shut Down, standby mode, Use the up or down arrow

			Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems (Continued)
Problem	Cause	Solution
Mouse does not respond to	Mouse connector is	1.	Press Ctrl and Esc at the same
movement or is too slow.	not properly plugged		time (or press the Windows
	into the back of the		logo key) to display the Start
	computer.		menu.
		2.	Use the up or down arrow key
			to select Shut Down and then
			press Enter.
		3.	Use the up or down arrow
			key to select the Shut Down
			option and then press Enter.
		4.	After the shutdown is complete,
			plug the mouse connector into
			the back of the computer (or the
			keyboard) and restart.
	Program in use has	Shut down the computer using the
	stopped responding	keyboard and then restart the
	to commands.	computer.
	Mouse may need	Remove the roller ball cover on the
	cleaning.	mouse and clean the internal
		components.
	Mouse may need	See the Worldwide Limited
	repair.	Warranty for terms and conditions.
	Wireless device error.	1.	Check software, if available, for
			device status.
		2.	Check/replace device batteries.
		3.	Reset receiver and mouse.
	Computer is in	Press the power button to resume
	standby mode.	from standby mode.

Ä When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

Mouse will only move vertically or horizontally, or movement is jerky.

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit.

Service Reference Guide, dx7300 433611-001 D–21