HP 43361 Solving Minor Problems (Continued)

Troubleshooting Without Diagnostics

Solving Minor Problems (Continued)

Problem Cause Possible Solution

Cannot remove	Smart Cover Lock,
computer cover or	featured on some
access panel.	computers, is locked.

1.Unlock the Smart Cover Lock using Computer Setup.

2.Use the Smart Cover FailSafe Key in case of forgotten password, power loss, or computer malfunction.

Poor performance is	Processor is hot.	1.	Ensure airflow to the computer is
experienced.			not blocked. Leave a 10.2-cm
			(4-inch) clearance on all vented
			sides of the computer and above
			the monitor to permit the required
			airflow.
		2.	Ensure the fans are connected
			and working properly (some fans
			only operate when needed).
		3.	Ensure the processor heatsink is
			installed properly.

Hard drive is full.	Transfer data from the hard drive to
	create more space on the hard drive.
Low on memory.	Add more memory.
Hard drive fragmented.	Defragment hard drive.
Program previously	Restart the computer.
accessed did not release
reserved memory back to
the system
Virus resident of the hard	Run virus protection program.
drive.
Too many applications	1.	Close unnecessary applications.
running.	2.	Add more memory.
Some software	1.	Lower the display resolution for
applications, especially		the current application or consult
games, are stressful on the		the documentation that came with
graphics subsystem.		the application for suggestions on
		how to improve performance by
		adjusting parameters in the
		application.
	2.	Add more memory.
	3.	Upgrade the graphics solution.
Cause unknown.	Restart the computer.

Service Reference Guide, dx7300 433611-001 D–3