HP 43361 Solving Internet Access Problems, Cause, Panel, Problem, Options, General, Options, General, Solution, Internet, Internet, Control Panel, Delete Cookies button

Troubleshooting Without Diagnostics

Solving Internet Access Problems

Solving Internet Access Problems

Problem Cause Solution

Unable to connect to the Internet.

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact the ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

Cable/DSL modem is	Plug in cable/DSL modem. You
not plugged in.	should see a “power” LED light on
	the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

	IP address is not	Contact the ISP for the correct IP
	configured properly.	address.
	Cookies are corrupted.	Windows XP
		1.	Select Start > Control
			Panel.
		2.	Double-click Internet
			Options.
		3.	On the General tab, click the
			Delete Cookies button.
		Windows 2000
		1.	Select Start > Settings >
			Control Panel.
		2.	Double-click Internet
			Options.
		3.	On the General tab, click the
			Delete Cookies button.
Cannot automatically	You must log on to the	Log on to the ISP and launch the
launch Internet programs.	ISP before some	desired program.
	programs will start.

Service Reference Guide, dx7300 433611-001 D–33