HP 43361 Solving Network Problems, Cause, Panel, Power, Allow, Device, Problem, Network, Manager, Solution, Local Area, Connection, Connections, Click Configure

Troubleshooting Without Diagnostics

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem	Cause	Solution
Wake-on-LAN feature is	Wake-on-LAN is not	Enable Wake-on-LAN.
not functioning.	enabled.	1.	Select Start > Control
			Panel.
		2.	Double-click Network
			Connections.
		3.	Double-click Local Area
			Connection.
		4.	Click Properties.
		5.	Click Configure.
		6.	Click the Power
			Management tab, then
			select the check box to Allow
			this device to bring the
			computer out of standby.
Network driver does	Network controller is	1.	Run Computer Setup and
not detect network	disabled.		enable network controller.
controller.		2.	Enable the network controller in
			the operating system via the
			Device Manager.
	Incorrect network driver.	Check the network controller
		documentation for the correct driver

or obtain the latest driver from the manufacturer’s Web site.

Network status link light never flashes.

✎The network status light should flash when there is network activity.

No active network is	Check cabling and network
detected.	equipment for proper connection.
Network controller is not	Check for the device status within
set up properly.	Windows, such as Device
	Manager for driver load and the
	Network Connections applet
	within Windows for link status.
Network controller is	1. Run Computer Setup and
disabled.	enable network controller.
	2. Enable the network controller in
	the operating system via Device
	Manager.
Network driver is not	Reinstall network drivers.
properly loaded.
System cannot autosense	Disable auto-sensing capabilities
the network.	and force the system into the correct
	operating mode.

D–24 433611-001 Service Reference Guide, dx7300